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About Guideway Care *
Guideway Care is The Patient Activation Company™. We don't just "engage" patients; we activate them. By utilizing our proprietary Motivational Patient Guidance (MPG) model and AI-powered technology, we resolve the practical and psychological barriers that prevent patients from taking their "next right action."™
Job Summary:
We are seeking an experienced and compassionate Registered Nurse to join our elite team of remote triage professionals. This RN will serve as the front line of clinical support for patients, delivering high-quality assessment, guidance, and care coordination services via telephone and digital communication platforms.
This role requires a confident, autonomous nurse with a strong clinical foundation, excellent judgment, and a deep commitment to patient-centered care. You will work remotely in a structured and supportive environment, contributing to improved outcomes and experiences for patients across a variety of primary care and specialty settings.
Receive inbound calls from patients and place outbound calls to patients.
Provide clinical assessment based on established protocols and triage patients by phone or through patient portal.
Respond to patients’ messages in patient portal, create orders and route to appropriate parties.
Provide administrative support for patients’ and providers’ needs in terms of FMLA, ADA, and LTD/STD
Support training and onboarding of team members, including participating in shadowing shifts (both as a learner and trainer), while reinforcing best practices to ensure consistent, high-quality patient care.
Communicate with Health Care Provider through approved methods as needed.
Any other duties necessary to drive our values, fulfill our mission, and abide by our company policies
This role requires regular, reliable attendance during scheduled hours, as consistent presence is essential to performing the core duties of the position.
Required Skills/Abilities:
Registered Nurse with Unencumbered e-NCL Licensure.
RN Licensure in California and Minnesota is required.
Current demonstration of clinical proficiency
Excellent written and oral communication skills
Excellent critical thinking and problem-solving skills
Ability to work within approved procedure and clinical guidelines
Electronic Medical Record Experience, i.e EPIC, Cerner, Greenway
Ability to use windows-based computer software including ADOBE, MS Word, MS Excel, Fax and others
Minimum of 5 years’ experience in working in a variety of direct patient care settings including Emergency Department, Labor and Delivery, Critical Care. Women's Health or Labor and Delivery experience preferred.
Minimum of 3 years’ experience in Adult Nursing
Oncology experience Strongly preferred.
Supervisory Responsibilities:None
Travel Requirements: 0%
Work Authorization:
Guideway Care does not offer Immigration or work visa sponsorship
Total Rewards:
The pay rate is $30 per hour.
In addition, team members enjoy …
Benefits package including:
Medical Insurance
Vision Insurance
Dental Insurance
Flexible Spending Account (FSA),
Company paid short- and long-term disability,
Employee Assistance Program,
Life Insurance,
Accident insurance, and other voluntary benefit programs for employees and their eligible dependents.
401(k) retirement plan with a company match
Essential Duties and Responsibilities
Able to work remotely at home in a private HIPAA compliant workspace
Able to house company equipment needed to perform job
Broadband Internet Access Internet download speed must be at least 24 mbps and upload speed at least 4 mbps
Immigration or work visa sponsorship will not be provided
Physical Demands:
Ability to hear in normal range and wear a headset / earpiece
Good visual acuity to read computer screens, scripts, forms etc.
May sit 100% of the time when taking calls
Access to the electronic medical record (EMR) system may require the use of your personal mobile device for authentication purposes.
We applaud qualified applicants who are accountable and committed to producing quality work. As an Equal Opportunity Employer, we support and value diversity, dignity, and respect in our work environment, and are committed to creating an inclusive environment in which everyone can thrive.
Guideway Care requires all candidates to successfully complete a background check, drug screening, and identity verification process, including third-party checks and real-time confirmation, prior to employment to ensure a secure and consistent candidate experience.
Guideway Care is the parent company of Sequence Health. This position is employed by Sequence Health.