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Job Summary
The Director, Learning & Development is responsible for leading the transformation of learning and development across the Company. As a key member of the People Team, this role will build and scale a modern learning ecosystem that enables exceptional customer care, operational excellence, and an outstanding team member experience.
The Director will be responsible for enterprise onboarding, clinical and operational training, learning technologies, instructional design, and field training delivery across all markets. This role requires an innovative leader who can balance strategic vision with operational execution, leveraging learning technology, data, AI, and modern instructional design methodologies to create scalable, measurable learning experiences that improve performance and accelerate organizational growth.
The Director will lead a multidisciplinary team responsible for Learning Management Systems (LMS), instructional design, EMR training, and market-based training delivery while partnering closely with Operations, Clinical Leadership, Talent Management, Information Technology, and Joint Venture partners.
Qualifications
Education Required:
Bachelor’s degree in Learning & Development, Education, Organizational Development,
Human Resources, Business, Instructional Design, Nursing, Clinical Sciences, Healthcare
Administration or related field.
Work Experience Required:
8+ years of progressive experience in Learning & Development, Talent Development,
Organizational Development or Workforce enablement.
5+ years of experience leading Managers and large, geographically dispersed teams.
Demonstrated success developing and executing enterprise-wide learning and development strategies.
Experience leading large-scale learning transformation, workforce capability, or organizational change initiatives.
Experience leveraging learning analytics and business performance data to measure and improve organizational outcomes.
Experience managing significant learning budgets, vendor relationships, and technology investments
Preferred Qualifications, Education, Licenses, Certifications, Experience, etc. :
Master’s degree in Organizational Development, Education, Nursing Leadership, Healthcare
Administration, Business, or related field.
Healthcare, urgent care, ambulatory care, hospital, retail healthcare, or other highly regulated industry experience.
Experience supporting clinical and operational workforce development.
Experience implementing or supporting EMR training programs.
Experience leveraging AI-enabled learning tools and advanced learning technologies.
ATD, CPTD, SHRM, Prosci, or related professional certification.
Knowledge, Skills, and Abilities
This role involves overseeing team members and interaction and collaboration with other departments and requires excellent judgment and interpersonal skills.
Demonstrated ability to lead through leaders by developing high-performing management teams, establishing accountability, and building organizational capability across large, geographically dispersed teams
Deep expertise in learning technology, LMS administration, learning analytics, and digital learning platforms.
Experience with enterprise learning platforms such as Workday Learning, Cornerstone,
SuccessFactors, Docebo, or similar LMS solutions
Strong knowledge of instructional design principles, adult learning theory, and performance consulting.
Experience creating scalable onboarding and workforce development programs.
Proven ability to lead transformation and organizational change initiatives.
Strong business acumen and ability to connect learning outcomes to operational performance.
Strong executive presence with the ability to influence senior leaders and drive organizational alignment.
Expertise in leadership development, succession planning, talent acceleration, and workforce capability development.
Experience establishing skills-based learning and career development frameworks.
Strong financial acumen and ability to evaluate ROI of learning investments.
Strong knowledge of organizational change management principles and adoption strategies.
Understanding of generative AI applications in learning design, content development, coaching, knowledge management, and performance support.
Ability to establish governance, effectiveness measures, and responsible use practices for
AI-enabled learning solutions.
Ability to translate business strategy into workforce capability and development plans.
Essential Duties and Responsibilities
Learning Strategy & Transformation
Develop and execute an enterprise-wide learning strategy aligned with the Company’s growth plans, business objectives, and patient experience goals.
Create a vision for asynchronous learning that enables scalable, on-demand development across clinical, operational, leadership, and support functions
Establish learning standards, governance, and measurement frameworks across all markets.
Lead the modernization of learning through innovative instructional design, AI-enabled learning tools, adaptive learning technologies, simulations, microlearning, and digital learning platforms.
Drive a culture of continuous learning and professional development across the organization.
Develop learning roadmaps that support both hard-skill and soft-skill development for frontline employees and leaders.
Learning Technology & Innovation
Serve as the executive owner of the learning technology ecosystem, including LMS platforms, content authoring tools, AI-enabled learning solutions, learner analytics, and digital adoption tools.
Partner with Technology and Operations teams to evaluate, implement, and optimize learning technologies.
Lead continuous improvement efforts to ensure learning platforms provide an engaging, measurable, and user-friendly experience.
Utilize learning analytics and performance metrics to assess effectiveness and demonstrate organizational impact.
Stay informed on emerging technologies and industry trends to continuously enhance learning capabilities.
Evaluate and implement emerging technologies including AI-enabled learning solutions, performance support tools, skills intelligence platforms, and digital adoption technologies.
Establish governance and effectiveness standards for AI-powered learning and development tools.
Partner with Technology, Compliance, and Security teams to ensure responsible implementation of learning technologies.
Drive automation and process improvement opportunities within the learning ecosystem.
Enterprise Onboarding & Workforce Enablement
Design and oversee enterprise onboarding programs that support remote, hybrid, and fieldbased employees.
Ensure new team members achieve productivity faster through structured onboarding pathways and role-based learning journeys.
Develop standardized onboarding experiences while allowing for market-specific operational needs.
Create scalable certification and competency-based development programs for frontline and leadership populations.
Leadership, Clinical & Operational Development
Oversee development and delivery of learning programs for clinical teammates, center operations teams, Support Center team members, emerging leaders, people leaders, and market leadership teams.
Partner with Clinical Leadership to ensure training supports quality, safety, compliance, and patient experience goals.
Build robust leadership development pathways to strengthen succession planning and internal mobility.
Organizational Effectiveness
Establish KPIs that link learning activity to business outcomes, including, new hire productivity, employee retention, quality outcomes, patient experience, compliance completion, internal mobility, leadership effectiveness
Regularly evaluate learning effectiveness and continuously improve programs based on data and stakeholder feedback.
Utilize workforce and learning analytics to identify development gaps and inform strategic workforce planning.
Regularly communicate impact, insights, and recommendations to executive leadership.
Team Leadership
Lead a high-performing organization responsible for Clinical Learning, Learning Solutions,
Provider Learning, EMR Training, Learning Technology, Instructional Design, School
Programs, and Market Training.
Provide strategic leadership, coaching, performance management, and professional development for leaders and team members.
Establish clear priorities, service standards, accountability measures, and operational excellence practices across the learning function.
Foster collaboration across market, clinical, operational, and support center teams.
Build organizational capability and strengthen leadership depth throughout the Learning &
Development function.
Financial & Vendor Management
Develop and manage the annual Learning & Development budget, including travel and expense costs.
Evaluate, select, and manage external learning vendors, consultants, and technology providers.
Negotiate contracts and service agreements to maximize value and effectiveness.
Monitor utilization, effectiveness, and return on investment of learning programs and technology platforms.
Ensure appropriate stewardship of organizational resources and learning investments.
Base Salary Range: $153,900/year to $211,647/year
The range above reflects the good-faith compensation range the Company reasonably expects to pay for this position at the time of posting.
Actual compensation will depend on experience, skills, education, geographic location, and other business-related factors. It is not typical for an individual to be hired at or near the top of the range for their role.
GoHealth Core Values
GoHealth’s Core Values, listed below, are essential functions of this position:
Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront.
Innovation : Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency through process and other forms of innovation.
Diversity & Inclusion: Fosters diversity and inclusion, to be able to better understand team members, our customers and partners. Engages the strengths and talents of each
GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed.
Courage & Integrity : Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness and respect.
Accountability : Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities.
GoHealth Leadership Principles
GoHealth’s Leadership Principles, listed below, are essential functions for this position
Create Shared Purpose: Breathe life into our vision and mission. Speak to our future and create a line of sight for our team members. Set goals and communicate a plan of action.
Empower others to deliver.
Inspire and Motivate: Celebrate and share success. Grow and develop our team members.
Provide direct feedback that enables others to reach their potential. Identify when to lead and embrace the opportunity to follow.
Plan, Execute, Adapt and Deliver: Leverage analytics and experience to make better decisions. Possess a bias towards action and manage risk. Be agile, pragmatic and adjust.
Identify, acknowledge, plan, implement and follow-up.
Additional Requirements
Office Environment: Tasks may be conducted within a climate-controlled office setting.
Physical Activity: The role may require the ability to lift, carry, push, or pull materials, supplies, and equipment (up to 15 lbs.) Duties typically involve a combination of sitting, standing, and walking, with frequent changes in position.
Travel: Travel may be required, including travel between Company locations and out-oftown destinations as needed, up to 15%, but subject to change based on business need.
Safety Equipment: May require the use of safety equipment for infection prevention.
Note: This Job Description is not inclusive of all the duties of the position. You may be asked by Leaders to perform other duties. Leadership may revise this job description at any time.
Equal Employment Opportunity Statement
The Company and its affiliates, joint venture partners and entities under common management are Equal Opportunity Employers. They do not discriminate based on race, color, religion, national origin, age, sex, disability, veteran status, sexual orientation, gender identity, or any other protected status under federal, state, or local law.
ADA Accommodation Statement Reasonable accommodations are available for qualified individuals with disabilities upon request.
This role defines success by achieving essential function outcomes, not by the method of completion.
Compliance Statement
This job will be performed consistent with ADA, FMLA, FLSA, and other applicable federal, state, and local laws regulating employment
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All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.
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