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Bilingual Virtual Assistant (English/Spanish) Receptionist

Go Lean HealthGuatemala only

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Bilingual Virtual Assistant (English/Spanish)
Receptionist
Remote | Part-Time | 40 Hours/Week | $6.5/hour with 6 mos perf review

Role Summary

We are hiring a Bilingual Medical Virtual Assistant to support an Internal Medicine practice . This role requires someone with strong English and Spanish communication skills , especially over the phone, since a large part of the work involves speaking directly with patients, coordinating appointments, handling follow-ups, and keeping communication clear and professional.

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Bilingual Virtual Assistant (English/Spanish) Receptionist at Go Lean Health · web2ua

Phone Calls and Patient Communication
Handle a high volume of inbound and outbound phone calls with patients, pharmacies, payer offices, and other healthcare contacts
Communicate clearly and professionally in both English and Spanish
Provide appointment reminders, follow-up calls, rescheduling support, and general patient assistance
Answer routine patient questions and escalate concerns appropriately
Maintain a calm, patient-friendly tone, especially when dealing with elderly patients or complex situations
Appointment Scheduling and Patient Coordination
Manage new and existing patient scheduling through phone, email, and text
Maintain provider calendars accurately and help prevent gaps, overlaps, or scheduling errors
Confirm appointments and manage cancellations, reschedules, and waitlist coordination
Conduct pre-visit outreach and communicate next steps clearly to patients
Ensure accurate patient demographics, appointment notes, and call outcomes are documented in the system
Insurance Verification and Benefits
Verify patient eligibility and benefits before appointments
Confirm copays, deductibles, covered services, and authorization requirements
Identify insurance issues early and communicate them clearly to patients and internal staff
Document verification results accurately in the EMR and any internal trackers
Escalate unresolved payer issues and follow through until completed
Referral and Prior Authorization Support
Process referral-related tasks and ensure required documents are complete
Initiate and follow up on prior authorization requests as needed
Track pending items, approvals, denials, and required follow-up actions
Coordinate with payer offices, provider offices, and internal team members to avoid delays
Administrative Support and Documentation
Maintain accurate, timely, and consistent documentation
Support daily administrative workflows such as inbox management, task queues, forms, uploads, and follow-up tracking
Handle patient information in a HIPAA-compliant manner
Provide status updates proactively and complete assigned tasks with minimal follow-up

Bilingual Virtual Assistant (English/Spanish) Receptionist

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Role Summary

Bilingual Virtual Assistant (English/Spanish) Receptionist

Apply now

Role Summary

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