Remote ServiceNow AI Ops Support Engineer

Remote ServiceNow AI Ops Support Engineer needs 8+ years of experience working with the ServiceNow platform, especially in ITOM / AIOps modules

Remote ServiceNow AI Ops Support Engineer requires:

• Hands-on experience with Event Management, Service Mapping, CMDB, and Discovery
• Familiarity with AIOps concepts anomaly detection, correlation, and noise reduction
• Experience integrating ServiceNow with monitoring tools (e.g., Splunk, Datadog, Dynatrace, SolarWinds, AppDynamics)
• Solid understanding of ITSM processes Incident, Change, Problem Management
• Scripting experience (JavaScript, PowerShell, or Python) for automation and workflows
• Strong troubleshooting and problem-solving skills
• Effective communication and documentation skills
• "FSM - ServiceNow
• Strong Development Experience.

Remote ServiceNow AI Ops Support Engineer duties:

• Provide operational support for AIOps capabilities in ServiceNow (Event Management, Predictive AIOps, Service Mapping, and CMDB).
• Monitor and troubleshoot data ingestion pipelines from monitoring tools (e.g., Splunk, Dynatrace, AppDynamics, Datadog).
• Maintain and enhance correlation rules, anomaly detection policies, and alert suppression logic.
• Work with ITSM teams to ensure incidents and alerts are generated and routed appropriately.
• Perform root cause analysis (RCA) and contribute to continuous improvement of noise reduction and RCA capabilities.
• Collaborate with platform engineers and developers to configure and support automation workflows.
• Maintain documentation, dashboards, and runbooks for operational visibility.
• Support upgrades, testing, and patching of AIOps-related applications and integrations.
• Partner with cross-functional teams to improve service health insights and predictive capabilities.
• Originally posted on Himalayas