Senior Product Manager, Customer (Back Office)

Job Summary

We are seeking a Senior Product Manager for Gigawatt’s Customer team, the group building an AI-native customer platform with one goal: make the utility customer experience effortless. It replaces reactive, transactional, billing-centric systems with a proactive, omni-channel platform that treats the utility as a trusted advisor across web, mobile, and the call center.

Your focus is the transactional backbone of that experience : payments, billing interactions, and service orders : delivered at high customer volume across self-service and the call center. This is an early-stage, build-it-from-the-ground-up role; as we grow, PM ownership may organize by function (for example, a PM for payments and a PM for back office), so you’ll start broad and your scope will sharpen and shift over time. Reporting to the Director, Customer, you’ll partner closely with utility SMEs, call center and CX leaders, and AI engineers to: