Client Experience Specialist
MagicPhilippines only
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About Magic
For over 10 years, Magic has connected top remote talent with fast-growing businesses — backed by Y Combinator and Sequoia Capital, with thousands of remote workers worldwide. Role Overview
When a client signs on and gets paired with a Magic assistant, someone has to make sure that relationship holds. That someone is you. This is a post-sale, client-first role. You'll own a portfolio of client-assistant pairings and be responsible for their success from day one. Tickets come in — but reading and replying isn't the job. The job is understanding what's actually going on, picking up the phone, building trust, and solving problems before they become churn.
Shift: Monday–Friday, 10 PM–7 AM PHT. Training runs 4 weeks across two phases — Product Skills (shadowing, live-call listening) then Immersion (live tickets and onboarding under supervision, KPIs measured from day one). Zero absences during training, documented medical emergencies only, 80%+ required on daily assessments and mock calls to continue. Key Responsibilities