Customer Success Officer - Escalations - PERMANENT work from home, morning shift
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- This is a remote position.
- Role Title: Customer Success Officer (CSO)
- Type: Full Time
- Rate: 50k PHP
Role Overview The Customer Success Officer is responsible for handling inbound and outbound customer interactions, ensuring a smooth customer experience from inquiry to resolution. This role also manages escalations—resolving complex issues, protecting the brand, and ensuring customer satisfaction while supporting revenue goals (e.g., payments and retention).
Key Responsibilities 1. Customer Support (Day-to-Day) Respond to inquiries via phone, SMS, email, and chat