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JOB TITLE: CRM (Zoho) Specialist/Analyst
SHIFT: FULL TIME; 40 hours a week
RATE: 50k per month
Job Summary
We are seeking a highly skilled Zoho One Specialist / Administrator to manage, optimize, and scale our Zoho One ecosystem , with Zoho CRM as the core system. This role is responsible for system administration, CRM hygiene , automation using Deluge, cross-app integrations, and ensuring data consistency across all Zoho applications.
The ideal candidate has hands-on experience managing multiple Zoho One apps , building end-to-end workflows, and maintaining clean, reliable data across the entire platform.
Key Responsibilities
Zoho One Platform Ownership
Serve as the primary owner and administrator of the Zoho One environment
Manage users, roles, permissions, and access across all Zoho One applications
Ensure proper configuration, security, and scalability of the Zoho One ecosystem
Act as the go-to subject matter expert for all Zoho-related systems
Zoho CRM Administration
Administer and customize Zoho CRM modules (Leads, Contacts, Accounts, Deals, custom modules, etc.)
Create and manage custom fields, layouts, workflows, blueprints, and validation rules
Align CRM architecture with sales, marketing, and operations processes
Ensure CRM configurations follow Zoho and industry best practices
CRM Hygiene & Data Governance
Own and enforce CRM hygiene standards across Zoho CRM and connected Zoho apps
Ensure data accuracy, completeness, consistency, and proper field usage
Design validation rules and mandatory fields to prevent poor data entry
Identify, merge, and resolve duplicate or outdated records
Monitor and correct data sync issues between Zoho CRM and other Zoho One apps
Establish and document data governance rules, naming conventions, and data standards
Conduct regular CRM audits and ongoing data clean-up activities
Automation & Deluge Development
Build end-to-end automations across Zoho One using: oWorkflows oBlueprints oSchedules oCustom functions
Write and maintain Deluge scripts for: oData validation and enrichment oCross-app automation oAPI-based integrations oCustom business logic
Optimize automations for performance, reliability, and scalability
Zoho One App Integrations
Design and maintain integrations between Zoho CRM and other Zoho One apps, including but not limited to: oZoho Books oZoho Desk oZoho Campaigns oZoho Forms oZoho Sign oZoho Analytics oZoho Flow oZoho People (if applicable)
Ensure seamless data flow and lifecycle management across apps
Troubleshoot sync issues, automation failures, and data mismatches
External Integrations & APIs
Integrate Zoho One with third-party tools (payment gateways, telephony, marketing platforms, document tools, etc.)
Work with REST APIs, webhooks, OAuth authentication, and JSON payloads
Use Zoho Flow and/or custom API integrations where appropriate
Monitor and maintain integration reliability and data integrity
Reporting, Analytics & Insights
Build dashboards and reports in Zoho CRM and Zoho Analytics
Ensure reports are based on clean, accurate, and well-governed data
Support leadership with operational, sales, and performance insights
Support, Adoption & Continuous Improvement
Provide ongoing support and troubleshooting for Zoho One users
Partner with stakeholders to gather requirements and translate them into system solutions
Drive Zoho One adoption through best practices, documentation, and user guidance
Proactively recommend improvements to workflows, automations, and system design
Maintain documentation for configurations, automations, and data standards
Required Skills & Qualifications
Proven experience as a Zoho One Administrator or Specialist
Strong hands-on experience with Zoho CRM and multiple Zoho One applications oAdvanced knowledge of Deluge scripting oStrong understanding of CRM hygiene, data governance, and system integrity oExperience with Zoho APIs, webhooks, and cross-app integrations oAbility to manage complex automations across multiple Zoho apps oStrong analytical, troubleshooting, and documentation skills
Nice to Have (Preferred)
Experience with Zoho Flow , Zoho Analytics , and advanced CRM blueprints
Experience with external automation tools (Zapier, Make, n8n)
Experience in Sales Ops, RevOps, Marketing Ops, or Operations
Zoho certifications (Zoho One, CRM, Deluge)
Requirements
Qualifications:
Minimum of 3 years of experience managing and configuring Zoho CRM .
Strong understanding of CRM workflows, automation, and customization .
Experience integrating Zoho with other platforms using APIs and third-party tools .
Familiarity with Zoho One and other modules is a plus.
Strong analytical and problem-solving skills.
Excellent communication and training skills.
Ability to work independently and collaboratively in a fast-paced environment.
Benefits
Perks & Benefits: ✅ Permanent Work from Home – Enjoy the flexibility of remote work! ✅ Australian Morning Shift – Work a stable and structured schedule. ✅ Fun and Engaging Culture – Be part of a supportive and exciting team. ✅ HMO on Your First Year of Tenure – Prioritizing your health and well-being. If you're passionate about leveraging Zoho CRM to streamline business processes and enhance team productivity, we’d love to hear from you! Apply now and be part of our growing team!
