Key Account Director - Greece

The Key Account Director is the single accountable business owner for one or more Gentrack customers with full end-to-end P&L responsibility. The KAD represents Gentrack at the customer and the customer inside Gentrack, orchestrating all sales, delivery, product and solution resources to drive growth, retention and customer satisfaction across their account portfolio.

Your Key Responsibilities

P&L Ownership: Full commercial accountability for assigned accounts: revenue, margin, renewal, forecasting and pipeline. Develop and own multi-year account plans balancing growth and defensive strategies. Manage contractual governance across complex multi-year frame agreements.

Strategic Account Leadership: Design and execute account strategies aligned to each customer's business roadmap. Drive upsell and cross-sell in close collaboration with CS&IT and Delivery service lines. Maintain deep knowledge of customer organisation, strategy, IT landscape and business performance.