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We’re looking for motivated, engaged people to help make everyone’s journeys better.
Supports account management, sales, and service functions by partnering with airline stakeholders and global operations teams. Key responsibilities include pricing strategy, billing validation, annual bid coordination, performance analysis, and relationship management with internal and external stakeholders. Responsibility is to have ongoing proactive oversight of the operations, tools, and coordination of the staff to support efficiency and effectiveness of the sales team.
Responsible for developing and maintaining a good, professional working relationships with customer representatives, the kitchen units, and other internal stakeholders, establishing a clear line of communication at all levels. Participate in Ops Calls Canada, US & Int'l.
Coordinates internal departments including pricing, billing, procurement, industrial engineers and data group, in matters pertaining to the customer ensures data integrity, execution, appropriate and timely communication.
Coordinates the bid activities, ensures the timely completion of tenders, evaluates inquiries, supports pricing strategy development and formulates bid analysis, tracks and manages progress of works and presents final Request for Proposal (RFP) submission to the Director for review and use.
With the support of the local finance teams, manage the contractual implementation of CPI across all regions and brands.
Manage GG Canada & International SLA program.
Provide support data to the Senior Commercial Manager to conduct review calls with the units and customers. Support Menu Presentations Canada & US. Participate and support cycle changes and start-ups Canada, US & Int'l.
Maintain records and participate in operational performance management meetings, maintain meeting notes for sharing with leaders, escalate issues to appropriate owners
Supports the development and maintenance of the early indicator tools for Key Performance Indicators (KPIs) to improve operational performance and reduce associated financial penalties
Monitors unit performance and takes a proactive position in escalations to leaders to ensure quality service standards are maintained at the highest level
Conduct ad hoc data analytics, gather data, create reports as needed to include profitability reports to the ZRH commercial team.
Supports the maintenance of tools to analyze the flight data and provides catering locations with flight statistics to drive more proactive and efficient plans and actions for the upcoming changes
Actively involved in day-to-day customer/operational activities, customer management and customer development. Point of contact for Customer Relationship Management.
Develops, manages, distributes, and communicates customer data impacting Gate Gourmet operations and identified customer groups.
Maintains internal and external customer performance reports and entire customer portfolio
Performs special projects and other duties as assigned by management
Core Competencies and Requirements
Education
Bachelor’s Degree or 6 years equivalent work experience in Sales and Service inairline and/or airline catering experience preferred.
Work Experience
At least two (2) years of experience in Sales, airline and/or airline catering preferred
Previous project management experience preferred
Experience in a food related industry preferred
Experience working with customer account management and performance
A background in finance, revenue management and/or pricing is preferred but not mandatory.
Technical Skills
Power BI
Microsoft office skills, intermediate to advanced Excel and PowerPoint required
Strong analytical, data analysis, problem-solving and critical thinking skills
Excellent verbal and written communication and presentation skills
Large scale catering operations or logistics, airline catering experience preferred
Sales and/or customer service experience, Account Management
Able to shift roles and responsibilities as business needs change.
Able to work effectively in a team environment, strong leadership and interpersonal skills.
gategroup Competencies Required to be Successful in the Job:
Thinking – Information Search and analysis & problem resolution skills
Engaging – Understanding others, Team Leadership and Developing People
Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively
Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus
Demonstrated Values to be Successful in the Position
Employees at gategroup are expected to live our Values of Excellence, Passion, Responsibility and Respect. To demonstrate these Values, we expect to observe the following from everyone:
Excellence We put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires.
We constantly learn by giving and receiving feedback, improving from our mistakes and bettering ourselves.
Passion Hospitality, in its purest form, comes down to a single, core principle: care. We do everything with thoughtfulness, attention, and care.
We have a growth mindset, a resilience that makes us determined to bounce back from failures and setbacks.
Responsibility We care about what we do, and we understand the impact we have on others and the planet.
We always look out for each other –creating a safe workplace environment is everyone’s responsibility.
Respect Every job matters. We each do our part to ensure our colleagues and our customers succeed in their goals.
We respect each other’s voices and foster a workplace that supports inclusion and belonging. We are all one gategroup .
The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.
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We anticipate that this job will close on:
09/30/2026
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If you want to be part of a team that helps make travel and culinary memories, join us!
