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We are seeking an experienced Delivery Manager to lead enterprise managed services and digital transformation engagements, ensuring strong service performance, customer satisfaction, and successful delivery.
Job Responsibilities
Own end-to-end delivery of managed services and technology engagements, ensuring SLAs, KPIs, contractual commitments, and customer expectations are met.
Manage day-to-day service operations, including incident, problem, change, escalation, and service continuity management.
Build and maintain strong relationships with senior customer stakeholders and act as the primary point of contact for service delivery matters.
Lead governance meetings, service reviews, performance discussions, and executive steering meetings.
Lead and coordinate onsite and offshore delivery teams, including Project Managers, Architects, Technical Leads, Engineers, and Support teams.
Drive service quality, operational stability, customer satisfaction, and continuous service improvement.
Manage delivery financials, including budgeting, forecasting, resource planning, profitability, and contract compliance.
Support contract renewals, scope changes, service enhancements, and change requests.
Oversee digital transformation initiatives across cloud, applications, infrastructure, data & analytics, AI, and automation.
Ensure smooth transition from project implementation into steady-state managed services while managing delivery risks and service performance.
Job Requirements
Minimum 10 years of experience in IT service delivery, managed services, technology consulting, or enterprise IT.
At least 5 years of experience in a Delivery Manager, Service Delivery Manager, Programme Manager, or similar leadership role .
Strong experience working within a System Integrator (SI), IT consulting, or technology services environment .
Proven experience managing large-scale enterprise managed services and digital transformation engagements.
Strong knowledge of IT Service Management (ITSM) , including Incident, Problem, Change, Service Level, and Service Continuity Management.
Proven experience leading onsite, offshore, and cross-functional technical delivery teams.
Excellent communication, leadership, problem-solving, and decision-making skills, with experience working in Agile, Waterfall, or hybrid delivery environments.