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Department: HR Shared Services
Reports To: Manager, HR Shared Services
Role Summary
We are seeking a highly skilled and proactive Senior HR Operations Specialist to join our HR Shared Services team. This role is pivotal in driving operational excellence, enhancing employee experience, and optimizing HR service delivery across the Americas region, with focus on Canada and US. You will serve as a subject matter expert, lead initiatives to improve service quality, and partner with COEs and HR Technology teams to operationalize transactional services and re-inforce self-service services.
Key Responsibilities Employee Experience & Case Management
Serve as a senior point of contact for complex and escalated HR inquiries across multiple channels (phone, email, chat).
Ensure high-quality resolution of cases by applying deep knowledge of HR policies, programs, and systems.
Monitor case trends and proactively identify opportunities for process or policy improvements.
Process Ownership & Optimization
Lead the operationalization, documentation, and continuous improvement of MyHR processes.
Partner with HRIS and IT teams to enhance system functionality and user experience.
Drive automation and self-service enablement through knowledge base development
Stakeholder Collaboration
Collaborate with HR COEs (e.g., Total Rewards, Talent Acquisition, Employee Relations) to ensure alignment and consistency in service delivery.
Act as a liaison between Shared Services and regional HR teams to support local compliance and cultural nuances.
Voluntary Termination Support
Provide guidance and support for voluntary termination processes, ensuring compliance and a smooth offboarding experience for employees.
Data & Insights
Partner with leadership to analyze service delivery metrics and employee feedback to identify trends and recommend actionable improvements.
Training & Knowledge Management
Lead onboarding and training of new team members and contribute to capability building across the team.
Own and maintain HR knowledge articles, ensuring accuracy, relevance, and accessibility.
Qualifications
Bachelor’s degree in Human Resources, Business Administration, or related field; HR certification (e.g., CHRP, SHRM) preferred.
5+ years of progressive experience in HR operations or shared services, ideally in a global or matrixed organization.
Proven ability to manage complex cases and drive process improvements.
Strong analytical skills with experience in reporting tools and HRIS platforms (e.g., Workday, SAP).
Excellent communication and interpersonal skills with a customer-centric mindset.
Ability to lead initiatives, influence stakeholders, and manage competing priorities in a fast-paced environment.
Fortive Corporation Overview
Fortive ’s essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.
We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive , we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive , we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive , we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.
Fortive : For you, for us, for growth.
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at .
