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Fluence (Nasdaq: FLNC) is a global market leader delivering intelligent energy storage and optimization software for renewables and storage. Our solutions and operational services are helping to create a more resilient grid and unlock the full potential of renewable portfolios. With gigawatts of successful implementations across nearly 50 markets, we are transforming the way we power our world for a more sustainable future. For more information, please visit fluenceenergy.com.
Job Description:
The Delivery Director serves as Fluence ’s senior Customer Success representative for a designated sub-region within Europe, balancing operational rigor, customer trust, and commercial discipline while leading a high-performing projects organization in the assigned markets. The Delivery Director is responsible for the successful execution and financial performance of Fluence ’s project portfolio within the sub-region. This role owns project delivery outcomes from sales contract handoff, ensuring projects are delivered safely, on time, within scope, at or above expected margin, and to the satisfaction of the customer.
The successful candidate will be a results-driven operator and people leader, capable of scaling delivery excellence while partnering closely with services, customer success, product, and supply chain teams. The Delivery Director will collaborate with the Director of Solutions Engineering, as well as the Global Project Excellence leader and the Global Operations and Quality leader to ensure continuous productivity and quality improvements across all Fluence engagements within the sub-region.
Key Responsibilities
Project Delivery Excellence
Lead the Projects organization to deliver all projects to the highest standards of customer outcomes, safety, quality, schedule adherence, and financial performance with specific focus on delivering to COD on time and rapidly closing out Final Completion.
Define project-specific success metrics with customers at the outset of each engagement and ensure disciplined execution against agreed scope, milestones, and performance commitments.
Establish and enforce consistent project management standards, governance, and best practices across the region, including risk management, change control, and escalation protocols. Coordinate with Heads of Projects, Delivery Directors around the region and collaborate with the VP Project Excellence to ensure and enforce consistent global frameworks.
Projects P&L
Achieve as-sold or better financial outcomes for all projects.
Define and execute a projects execution strategy to ensure people capacity planning, that balances near-term outcomes and long-term growth plans.
Cross-Functional Leadership
Partner closely with Sales, Product, Supply Chain and Services teams to ensure project commitments are executable, clearly scoped, and delivered as sold.
Champion a “One Fluence ” approach to project delivery, ensuring clarity of ownership, transparency, and accountability across functions.
Influence prioritization and decision-making through delivery insights, execution risk assessments, and project performance data.
Performance Management & Continuous Improvement
Build a dynamic and customer focused team capable of scaling to meet the business needs with measurable productivity gains year over year.
Define, track, and report on project KPIs, including schedule performance, cost performance, margin, safety, quality, and revenue.
Lead regular project, portfolio, and executive business reviews to assess performance, surface risks and drive corrective action.
Leverage data, lessons learned, and post-project reviews to continuously improve project execution processes, tools, and operating models.
Leadership
Serve as the senior Customer Success executive in their defined sub-region managing strong, trusted and ongoing relationships with key customer executives and market stakeholders.
Establish Fluence as the most dependable provider of energy storage and foster repeat business.
Serve as a member of the Europe Customer Success Leadership Team
Key Qualifications & Experience
10+ years of progressive leadership experience in large-scale project delivery, construction, EPC, or infrastructure execution within energy, renewables, grid infrastructure, or technology-enabled industrial environments.
Proven track record of owning and delivering a project P&L, including revenue forecasting, margin delivery, cash flow management, and change order governance.
Deep experience leading complex, multi-site, project-based delivery organizations, including engineering, procurement, construction, commissioning, and closeout.
Strong understanding of energy storage systems, power systems, and large-scale infrastructure project lifecycles.
Demonstrated success driving safety, quality, schedule adherence, and cost discipline in high-risk, operationally complex environments.
Experience implementing standardized project management frameworks, governance models, and performance reporting at scale.
Ability to partner effectively with Supply Chain, Product, Services, Finance, and Customer Success teams.
Bachelor’s degree in Engineering, Construction Management, Business, or related field required.
MBA or advanced degree preferred.
Key Competencies
Strong management presence and stakeholder management skills with customers, partners, and internal leadership.
Operationally disciplined leader with strong commercial and financial acumen.
Proven ability to deliver results in complex, high-accountability project environments.
Data-driven decisionmaker with a focus on predictability, transparency, and continuous improvement.
Comfortable operating in ambiguity while driving clarity, accountability, and results.
Strong people leader with a demonstrated ability to build high-performing, engaged teams.
Our Culture
At Fluence , our culture is the foundation that drives our ambitious growth strategy and fuels our mission to transform the future of energy. Our core cultural pillars empower us to innovate, collaborate, and lead with purpose, ensuring we continue to deliver unparalleled value to our customers and the world.
Unleash Voices
We believe every voice matters. We encourage openness, active listening, and decisive action to create a culture where everyone has the opportunity to contribute to our success. We foster an environment where diverse perspectives are heard and valued, driving innovation and progress.
Customer Fluent
Our customers are at the heart of everything we do. We’re committed to delivering exceptional value that exceeds expectations by understanding our customers' needs and adapting swiftly to meet them. Our deep focus on customer satisfaction drives us to continuously improve and innovate.
Infinite Impact
We are committed to creating the impossible. We push boundaries to deliver sustainable, game-changing solutions that shape a brighter, more energy-efficient future for all. Our team is passionate about making a lasting impact that will resonate for generations to come.
All In
We are all in for growth. Our teams are relentlessly focused on identifying and seizing opportunities that propel us forward. We embrace an ownership mindset, pushing ourselves and each other to accelerate progress and create lasting success.
