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About FCM
FCM is more than a global travel management company with 24/7 support in 100+ countries. We’re a movement—6,500+ changemakers, travel experts, and performance drivers redefining corporate travel. We don’t just keep the world’s biggest companies moving—we make it smoother, smarter, and bolder. Certified as a great place to work and fuelled by an alternative mindset, we embrace change, challenge convention, and do things differently. This is FCM - where different happens.
About You
Join our specialist Medical Team and play a vital role in arranging emergency travel and medical repatriation services for customers overseas. Working in a fast-paced, 24/7 operation, you'll coordinate complex travel arrangements, manage urgent itineraries and provide exceptional support during challenging situations.
This is a role where no two days are the same. You'll use your travel expertise, problem-solving ability and attention to detail to deliver seamless travel solutions, often within tight deadlines. Working remotely as part of a close-knit team, you'll be trusted to take ownership of cases, make informed decisions and ensure customers receive the highest level of service when they need it most.
The team operates on a 4 days on / 4 days off shift pattern , providing round-the-clock support throughout the year, including weekends and bank holidays. The role offers a basic salary of £32,000 plus bonus.
About you
We're looking for a motivated travel professional who thrives in a busy environment and is passionate about delivering outstanding customer service.
You'll have experience using Amadeus GDS or a similar Global Distribution System, along with strong fares and ticketing knowledge. Medical repatriation experience would be advantageous, but we also welcome applications from candidates with corporate, leisure or specialist travel backgrounds who can demonstrate the ability to perform under pressure and deliver exceptional service.
You'll bring:
Experience using Amadeus GDS or a similar booking system
Strong fares and ticketing knowledge
Excellent customer service, communication and interpersonal skills
A professional and confident telephone manner
Strong written and spoken English
The ability to manage multiple priorities and work effectively to tight deadlines
Excellent attention to detail and organisational skills
A proactive approach with the confidence to use your initiative
A positive, collaborative and team-focused mindset
Experience working successfully in a fast-paced environment
What's in it for you:
Exclusive Travel Discounts: As part of Flight Centre Travel Group , you gain access to exclusive industry rates and discounts through our in-house travel team.
Career Development: With Flight Centre Travel Group ’s global presence, spanning 30+ brands in over 20 countries, you’ll have clear career pathways and the resources you need to achieve your professional goals, including training and support.
Vibrant Culture & industry-renowned social events: Experience our fun, industry-renowned culture with exciting social events such as monthly awards nights, global conferences, end-of-financial-year balls, and more.
Active Hour: Prioritise your well-being with an hour dedicated each week to focus on your fitness or personal wellness.
Comprehensive Health Cash Plan: Get reimbursed for a variety of medical services, including dental, optical, and chiropractic care, with our bronze-level health cash plan.
Health & Wellbeing Challenges: Stay engaged with monthly health and wellbeing challenges designed to keep you motivated and healthy.
Financial Wellbeing Support: Access expert financial services, including mortgage advice, regulated financial guidance, and money coaching to help you manage your finances.
And Much More: Enjoy a range of additional benefits, including company-matched charitable donations, an excellent pension scheme, share options, an electric vehicle scheme, and a variety of salary sacrifice benefits.
Our number one philosophy is Our people. Flight Centre Travel Group 's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.
We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at .
