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About Expedock
We are a tech-enabled workforce augmentation platform leveraging top 1% offshore talent & cutting edge technology to enable businesses to unlock their full potential
About the Client
Our client is a US-based logistics provider recognized for delivering reliable, efficient, and customer-focused supply chain solutions. With years of experience in domestic and international freight, they support shippers through smart processes, responsive communication, and modern operational tools. Their services cover a wide range of logistics needs, ensuring that every shipment is handled with accuracy, transparency, and care.
Schedule:Night Shift
Location:Fully Remote (WFH)
The Mission: Manage end-to-end ocean import shipments, ensuring compliance with global trade regulations while proactively identifying, managing, and resolving exceptions through close coordination with overseas agents, carriers, customs brokers, and internal teams.
Receive pre-alert/shipment documents from origin offices or overseas agents.
Follow up with steamship lines for ISF confirmation, Arrival Notice, and freight invoices.
Review all charges (ocean freight, origin costs, documentation fees, amendments, etc.) and prepare accurate Arrival Notice billing.
Issue Arrival Notice + invoice to the consignee/brokerminimum 7 days prior to vessel arrival(or immediately for late vessels) to ensure timely payment and avoid delays.
Customs Clearance & Last Free Day (LFD) Management Coordinate with customs broker for clearance status and resolve any holds (exam, AMS, PGA, etc.).
Track Last Free Day for both demurrage (storage) and detention (container use) daily.
Proactively send LFD alerts and reminders to consignee/broker starting 7 days before LFD, then 3 days, 2 days, and daily countdown once inside 48 hours.
Escalate to management when consignee is unresponsive or LFD is at risk.
Delivery Coordination & Trucking Arrangement
Arrange delivery with truckers once cargo is cleared and available (or on wheels if live unload).
Coordinate with consignee/broker on delivery appointments, special requirements (liftgate, inside delivery, etc.).
Handle any delivery exceptions (refused cargo, storage orders, redelivery fees) and ensure additional costs are approved and billed to consignee.
Container Return Monitoring & Detention/Per Diem Management Monitor empty container return status daily after delivery.
Follow up with consignee/trucker for proof of empty return before detention clock expires.
Calculate and bill any detention/per diem charges incurred due to late return; ensure payment is collected from consignee (never absorbed by us unless pre-approved).
Dispute incorrect carrier detention invoices when applicable.
File Closure, Cost Reconciliation & Customer Communication
Reconcile final carrier and vendor invoices against quoted/billed amounts.
Issue any debit notes for additional charges (detention, demurrage, exam fees, waiting time, etc.) and follow up for payment.
Obtain proof of delivery, close file in system, upload all final documents, and release final invoice to customer.
Act as single point of contact for consignee throughout the shipment: provide proactive status updates, answer queries, resolve issues, and ensure complete customer satisfaction.
What You Need:
2–4 years experienceinOcean Import Operations(FCL & LCL required)
Ability to track and manageLast Free Day (LFD)for both demurrage and detention
Experience handlingdelivery appointments, trucking arrangements, delivery exceptions, and cost approvals
Proficiency infreight forwarding systems/TMS
Amenable to working the night shift (US - EST time zone)
Comfortable with having their productivity monitored through tools like Insightful
Excellent communication skills and a strong customer service mindset
High attention to detail and ability to handle multiple files in a fast-paced environment
Technical Requirements
Fiber internet (PLDT Fiber, Converge, Globe Fiber, etc.) - recommended speed of 100/50 Mbps Backup internet (mobile hotspot or secondary ISP) capable of at least 20 Mbps Quiet, conducive home workspace OPTIONAL: Wired Ethernet connection preferred during work hours OPTIONAL: Power backup (UPS) if the location experiences frequent outages
Why Expedock
HMO coverage and leave creditsbecome availableafter three months of engagement.
Supportive Remote Environment: Work from home alongside acollaborative teamthat valuesgrowth and mutual success.
Structured Engagement & Training:Start strong with astructured engagement program and client-specific trainingdesigned to help you quickly master your assigned workflows.
Candidate Data & Privacy Notice
By submitting your application to Expedock , you acknowledge and consent to the collection, use, and processing of your personal information for recruitment and hiring purposes. Your information will be used to:
Evaluate your qualifications and suitability for current and future roles
Communicate with you throughout the recruitment process Improve our hiring processes and overall candidate experience
Maintain talent pools for future opportunities, where permitted by law
We handle candidate data with care and in accordance with applicable data protection and privacy regulations. Your information will only be accessed by authorized team members and will not be shared with third parties without your consent, unless required by law.
