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About Expedock
We are a tech-enabled workforce augmentation platform leveraging top 1% offshore talent & cutting edge technology to enable businesses to unlock their full potential.
Who We Need
You'll be at the heart of our lettings operation. While the Lettings Operations Managers focus on performance and process, you'll keep everything running day to day: handling enquiries, booking viewings, spotting our highest priority leads and guiding applicants smoothly from first contact through to a signed tenancy. If you're the kind of person who hates seeing things slip through the cracks, this role was made for you.
Key Responsibilities
Enquiry and lead management
Handling incoming enquiries from prospective tenants across email, phone and third-party platforms, logging them accurately in Streak (our lead management platform) and Altido (our customer management system)- Identifying high-value and time-sensitive leads and making sure they're followed up quickly
Progressing leads through every stage, from enquiry to viewing, application and signed tenancy, chasing responses so momentum is never lost
Guiding prospective tenants through the contracting process, making sure paperwork is complete and nothing holds up a booking
Making outbound calls to prospective tenants to generate sales, using a natural, conversational approach rather than a rigid script, focusing on helpful advice rather than hard-pressure sales tactics.
Monitoring enquiries from third-party listing sites so they're picked up and actioned promptly
Keeping the inbox within our agreed response time targets, escalating early if anything is at risk
Viewings coordination
Booking viewings through our online system, working closely with our local viewing staff in each city
Following up after viewings, re-engaging no-shows and nudging anyone still making up their mind
Applications and tenancy progression
Processing tenancy applications and paperwork through to offer stage
Conducting Right to Rent and Anti-Money Laundering checks
Sending tenant communications through our customer management system
Keeping tasks and records up to date, and arriving at weekly team meetings with your work accurately reflected
Peak season and team support
Helping to recruit, onboard and coordinate the temporary staff who join us during peak periods
Providing general admin support to the Lettings Operations Manager, including reporting and ad hoc projects
Key Qualifications & Skills
Essential
Excellent organisational skills and a sharp eye for detail; you enjoy bringing order to a busy workload
Confident, friendly written and verbal communication, comfortable handling a high volume of enquiries
The ability to work through a structured daily task list while taking ownership of shifting priorities, judging which tasks and leads matter most and flagging early if a deadline is at risk
Quick to pick up new systems (we use Gmail, Streak, third-party listing platforms and Altido)
Flexibility to work variable hours during peak season, including some evenings and weekends, repaid as time in lieu
Willingness to travel occasionally between our cities
A proactive, can-do attitude and a genuine interest in lettings and property
Strong ability to make sales phone calls to progress enquiries without fixed scripts.
Desirable
Experience in a lettings, sales, customer service or admin role
Familiarity with CRM systems (such as Streak) or property listing platforms
Experience supervising or coordinating temporary or seasonal staff
An interest in student accommodation or the wider property sector
Technical Requirements
Fiber internet (PLDT Fiber, Converge, Globe Fiber, etc.) - recommended speed of 100/50 Mbps Backup internet (mobile hotspot or secondary ISP) capable of at least 20 Mbps Quiet, conducive home workspace OPTIONAL: Wired Ethernet connection preferred during work hours OPTIONAL: Power backup (UPS) if the location experiences frequent outages
Why Expedock
HMO coverage and leave creditsbecome availableafter three months of engagement.
Supportive Remote Environment: Work from home alongside acollaborative teamthat valuesgrowth and mutual success.
Structured Engagement & Training:Start strong with astructured engagement program and client-specific trainingdesigned to help you quickly master your assigned workflows.
Candidate Data & Privacy Notice
By submitting your application to Expedock , you acknowledge and consent to the collection, use, and processing of your personal information for recruitment and hiring purposes. Your information will be used to:
Evaluate your qualifications and suitability for current and future roles
Communicate with you throughout the recruitment process Improve our hiring processes and overall candidate experience
Maintain talent pools for future opportunities, where permitted by law
We handle candidate data with care and in accordance with applicable data protection and privacy regulations. Your information will only be accessed by authorized team members and will not be shared with third parties without your consent, unless required by law.
