IT Servie Desk Analyst

This is a remote position.

Role Description

This is a full-time remote role for a Service Desk Analyst. The Service Desk Analyst will be responsible for providing technical support to users, troubleshooting IT-related issues, and delivering outstanding customer service. Daily tasks will include responding to help desk queries, resolving technical incidents, and collaboratively supporting the IT team to ensure systems run efficiently. The individual will also maintain technical documentation and deliver a professional user experience.

Responsibilities

• Support the Service Desk operations with a strong focus on Joiners, Movers, and Leavers (JML) .