Technical Support Specialist
Emerging Travel GroupGeorgia only
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- We are looking for a Technical Support Specialist !
- Key responsibilities
- Investigate technical requests from internal users related to hotel and room availability. Key metric: Valid CSAT.
Handle alerts related to drops in availability: analyze issues, develop and test hypotheses, and monitor progress toward restoring availability metrics. Key metric: Hotel and room availability rates by brand, partner, and supplier.
- Reduce the workload of Development and QA teams by continuously deepening technical and functional expertise.Key metric: Percentage and quality of escalations.