Corporate Travel Agent

This is a remote position.

The Corporate Travel Agent will support travellers experiencing issues outside of regular business hours. The agent will assist with rebooking flights, arranging hotel accommodations, resolving billing disputes, and addressing other concerns to ensure smooth travel experiences for corporate clients. Responsibilities:

• Provide immediate assistance to travellers facing issues such as flight cancellations, delays, and hotel changes.
• Handle after-hours calls, focusing on efficient problem resolution and exceptional customer service.
• Interpret traveller profiles and adhere to company policies, including spending limits.
• Independently manage incoming call volume, especially during peak holiday seasons.