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Job Description:
Job Title: Team Manager Location: Remote Flexible working Type: Permanent, Full-time (37.5 hours per week) Velonetic represents the joint ventures between DXC Technology , the International Underwriting Association (IUA), and Lloyd’s of London. Previously referred to as the London Market Joint Ventures, we have been operating for over 20 years in the London market (Lloyd's and Company), in both insurance and reinsurance business. Processing over £101 billion worth of premium and claims transactions today, we are building a new digital platform and services that will enable our customers to move transactions and money through the processing lifecycle with greater efficiency and speed, releasing time to drive innovation and focus on higher value activities. Our core business services involve performing checks on insurance documents, processing premium transactions and processing claims transactions.
Individual will reside in the UK and have Right to Work in the UK.
Job Overview
We have a fantastic opportunity for an individual who has strong operational understanding.
A Team Manager is responsible for achieving production targets through the smooth and efficient operating of their team. The role involves a strong element of team support and leadership, interpersonal, management and customer relations’ skills. Excellent personal organisation and prioritisation skills are required along with the ability to adapt to changing demands and priorities.
All work processed must meet agreed service levels in respect of quality and turnaround times.
Training will be provided for all insurance documentation / systems required to perform the role.
What you will be doing
Liaise with customers and brokers to resolve queries and issues related to the claims being adjusted
Ownership of multiple claim teams working with in an agreed handling authority
Supports team members and customers with issues
Prepares volume forecasts for next period using historic data and awareness of current conditions
Produces a fully-balanced capacity plan focusing on delivery of business objectives through effective utilisation of team
Allocates work and resources to optimise daily outcomes
Monitors in-day achievement against work plan
Maintains accurate records of time spent on diverted activity and how staff time is distributed
Takes corrective action to re-plan and re-prioritise at critical points
Works co-operatively with colleagues to solve capacity management issues and achieve production objectives
Consistently manages absence within the team, adhering to the Absence Policy.
We're looking for people who have
Strong numeracy, verbal and literacy skills
Computer literate with working knowledge of Outlook and MS Office
Work to a high level of accuracy with attention to detail
Strong organisational, personal and time management skills
Ability to work independently and as part of a team
Excellent Customer Service skills
Ability to demonstrate strong negotiating and influencing skills
Positive attitude and natural curiosity to identify improvements
Experience in managing a team of professionals
Proven ability to deliver customer satisfaction
Investment In Training and Development
We offer a comprehensive range of training and career development opportunities, a structured induction programme, tailored job training as well as mentoring and support for relevant sponsored professional qualifications. We’re developing an environment where people can grow and harness their careers and skills to be the best that they can be to focus on the long term.
Our Culture
Here at Velonetic we support with care and compassion. We are constantly evolving our initiatives around equality, diversity, and inclusion to ensure that everyone feels equally involved and supported in the workplace no matter of who they are or what they do. We are proud of the culture we are creating to ensure that our commitment is ongoing and have a diverse mix of employees working within an inclusive environment and culture to create a high performing workforce led by talented leaders. We aspire to be recognised for our innovative and modern thinking approach.
Employee Benefits
As part of our competitive remuneration package, flexible benefits are available.
There is an option to “flex up and down” on specific benefits, for example buy or sell annual leave, Private Medical Benefit, Dental and Travel Insurance.
You will also have access to ‘Perks at Work’, a discount store to purchase gift cards at reduced rates and get discounts on holidays, restaurants, activities, groceries and more.
DXC Recruitment Team will be engaging with all candidate applications on behalf of Velonetic. DXC will be managing the recruitment throughout the onboarding process.
At DXC Technology , we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .
