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About the Role
We are seeking an experienced Senior Microsoft Cloud Engineer to become the senior technical escalation point within a managed services engineering team.
This is a hands-on Level 3 role focused on Microsoft 365, Azure and modern cloud infrastructure. You will own complex technical issues through to resolution, deliver customer infrastructure projects, provide expert technical guidance, and mentor Level 1 and Level 2 engineers.
The role is suited to a technically strong engineer who enjoys solving complex problems while actively building the capability, confidence and technical standards of the wider engineering team.
About the Client
You will be working with an established managed technology services provider delivering managed IT, cybersecurity, cloud and networking solutions. The organisation is focused on combining exceptional technical expertise with automation and modern technology to deliver high-quality services to its customers.
Ideal Profile
Technical Expertise — Essential
Expert-level Microsoft 365 knowledge
Microsoft Entra ID and Microsoft Intune
Azure
Exchange Online and SharePoint Online
Microsoft Teams and Microsoft Defender
Windows Server and Active Directory
Group Policy
DNS and DHCP
TCP/IP networking and VPN technologies
Backup and disaster recovery
PowerShell
Desirable Experience
Datto RMM and Datto EDR
RocketCyber
Cisco Meraki
Cloudflare
Microsoft Purview
Azure Virtual Desktop
IT Glue and Autotask PSA
Microsoft Copilot
Personal Attributes
Takes ownership and sees complex issues through to completion
Strong troubleshooting and technical decision-making abilities
Communicates clearly with customers and colleagues
Organised, self-motivated and comfortable in a fast-paced managed services environment
Enjoys mentoring and developing other engineers
Demonstrates a commitment to continual learning
Has a genuine appetite for solving difficult technical challenges and improving technical standards
Responsibilities
Technical Escalation
Act as the primary technical escalation point for Level 1 and Level 2 engineers
Take ownership of complex technical issues through to resolution
Conduct root cause analysis and implement long-term solutions
Support engineers with troubleshooting and technical decision-making
Ensure escalated issues are resolved efficiently and appropriately documented
Microsoft 365 & Azure
Provide expert technical support across Microsoft 365 and Azure
Support Microsoft Entra ID, Intune, Exchange Online, SharePoint Online, Teams and Defender
Work with Conditional Access and Microsoft Secure Score
Maintain current knowledge of Microsoft technologies, security recommendations and best practices
Project Delivery
Plan and implement customer infrastructure projects end-to-end
Deliver Microsoft 365 migrations and Azure deployments
Implement Intune solutions and Windows Server upgrades
Modernise Active Directory environments
Deliver infrastructure refreshes and security improvements
Implement backup and disaster recovery solutions
Support network upgrades and larger cloud infrastructure deployments
Mentoring & Technical Leadership
Mentor and support Level 1 and Level 2 engineers
Build the technical capability of the wider service desk
Review escalated issues with engineers to improve knowledge and confidence
Develop technical documentation and internal technical standards
Recommend improvements to systems, automation and operational processes
Documentation & Standards
Maintain high-quality technical documentation
Develop and improve standard operating procedures
Ensure customer environments align with established technical standards
Identify opportunities to automate repetitive technical tasks
Contribute to continuous improvement across technical operations
How we take care of our team
💰 Get paid in Australian Dollars
🏥 Medical insurance from day one for you + spouse (or parents if unmarried)
🩺 Generous OPD coverage from doctor visits to all your medical needs
🏡 Home office setup allowance to build your ideal workspace
🌐 Internet allowance to keep you connected
💪 Gym & wellness allowance to stay fit and balanced
🎉 Work hard, play hard – regular team events & engagement activities
🧠 Diji Assist – Mental health & counseling support when you need it
📚 We invest in you – reimbursement for industry certifications
🗣️ Open-door culture – your ideas and feedback always matter
🌍 Flexible work – home or office, wherever you do your best work
🏆 Rewards & recognition that actually recognize you
🥳 Great christmas & financial year-end parties to unwind with your loved ones
By applying for this role, your contact details will be securely stored in our candidate database. If you're not selected for this role, our Talent Acquisition Team may contact you regarding future opportunities that match your , your email address will be automatically subscribed to our monthly newsletter, as well as special announcements such as upcoming webinars and events that we host. You may unsubscribe from these communications at any time by clicking the Unsubscribe link at the bottom of any of our emails.
