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Position Overview:
The Operations Analyst will play a crucial role in overseeing the overall management of DigiU Pty Ltd . This position requires a strategic leader with strong technical and communication skills to coordinate projects, manage client relationships, and ensure the smooth onboarding of new clients. The Operations Analyst will report directly to the Operations Manager and will be instrumental in driving the company’s operational excellence and growth.
Key Responsibilities:
Overall Management:
Assists in overseeing daily operations to ensure the company runs smoothly and efficiently.
Assists in implementing operational strategies aligned with the company's goals and objectives.
Manage & prepare daily, weekly and monthly reports for the clients and the board.
Project Coordination
Coordinate and manage projects with clients, ensuring all deliverables meet quality standards and deadlines.
Assists in developing project plans, timelines, and budgets, and track progress regularly.
Collaborate with cross-functional teams to ensure successful project execution.
Client Onboarding:
Facilitate the onboarding process for new clients, ensuring a seamless transition and positive experience.
Provide training and support to new clients to help them understand and utilise our solutions effectively.
Client Contract Management:
Manage client contracts, including negotiation, renewal, and compliance.
Maintain accurate records of contract details and ensure all contractual obligations are met.
International Engagement:
Utilise strong communication skills to engage and collaborate with international clients and suppliers.
Foster and maintain positive relationships with global stakeholders.
Technical Skills:
Apply strong technical skills to understand and address client needs and technical challenges.
Stay updated with industry trends and technological advancements to continuously improve operational processes.
Qualifications and Skills:
Bachelor’s degree in business administration, information technology; Operations Management, or a related field. An MBA is a plus.
Strong project management skills with a history of successfully handling multiple projects.
Excellent communication skills, both verbal and written, with the ability to engage effectively with international clients and suppliers.
Strong technical acumen and the ability to understand complex technical concepts.
Proficiency in project management and CRM software.
Exceptional organisational and leadership abilities.
Strong problem-solving skills and a proactive approach to addressing challenges.
Ability to thrive in a fast-paced environment and adapt to changing priorities.