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We are currently seeking a Senior Microsoft 365 and Support Services Professionals to join our team. You will be joining a team of highly dedicated professionals that thrive for new challenges daily, as well as a company that demonstrates the greatest care for its employees and has a track record for sound business decisions.
Guide a Team of Support Engineers with Support and Engineering Operations
Deploy Microsoft 365 Environments
Deploy Azure AD Environments
Deploy Advanced Microsoft 365 Services including Compliance and Governance
Architect Office/Microsoft 365 Service Environments
Maintenance of Azure Active Directory environments including Policies
Monitoring of Network and Desktop Environments
Maintaining Desktops, Laptops, Tablets, and Smartphones
Assisting on IT Projects as required
Working with End-Users and Vendors to support applications and environments
Deployment and Management of Microsoft desktop Infrastructure
Routine Maintenance with desktops and end-users
Deployment of end-user Infrastructure
Deployment of Infrastructure improvements on Client environments
Assist in maintaining and deploying other Client applications and environments
Leading initiatives for researching and deploying new applications
Coordinating various IT Operations for Clients
Handling daily support calls which can range from Tier 1 to Tier 3 support requirements.
Provide guidance to your teammates as a member of the team
Working with End-Users and Vendors to support applications and environments
Working with Client Stakeholders on strategy and vision
Meeting regularly with Clients and attend Client meetings and engaging Executive Management.
Supporting Client initiatives remotely and some on premise
Routine network maintenance in various Microsoft environments.
Required
Three years or more of IT support experience
Two years of experience with managing Windows and Mac Desktops
Having a worked in a highly motivated, fast-paced, critical support role
An excellent reputation for support to end-users and leading teams
Excellent decision making and critical-thinking skills
Excellent organizational and communication skills are required
Ability to meet deadlines with Projects and Assignments
Ability to learn and support new technologies and train others
Some regional travel maybe required – all expenses paid
Participate in an on-call rotation schedule
Must be an energetic and highly motivated self-starter
Must be self-motivated and have a positive attitude
Must be detail oriented
Must have the ability to multi-task
Must have excellent oral and written communication skills
Must have the ability to communicate effectively with others
Preferred
One year or more of advanced Office 365 experience is preferred
Solid experience in support management roles is preferred
Experience with Microsoft Azure Active Directory is preferred
Experience with AWS or Azure.
Experience with Windows Servers.
Benefits and Compensation
Salary based on Skill sets, Capability, and Experience
Flexible hours and Remote Work Friendly
Comprehensive Health Insurance
Prescription Coverage
Dental Coverage
Vision Coverage
Short-Term Disability
401K Retirement Plan
Paid Time Off
Paid Training
Paid Certification Testing
Digital Forge has been a forward-thinking market leader in Cybersecurity, Compliance, Risk Management, and Incident Response since 1996. Clients choose Digital Forge because of our world-class team of business and cybersecurity professionals, who continually advance themselves in their respective disciplines through continued education and in-the-field experience. The core of our success is a direct result of our people, processes, and technology. Our team of professionals bring countless years of experience, discipline, and skills that directly impact the success of our company and our clients.
We partner with our clients, working in union towards a common purpose and assuming complete accountability throughout our engagements. We deliver on our assurances, remaining engaged throughout the lifecycle to ensure continuity of experience. Our methodologies have been built through years of experience developing and architect business and information systems. Our approach incorporates a clear understanding of the client’s desired objectives and analysis from various perspectives to ensure we deliver on expectations. We have proven best practices designed to improve performance, simplify regulatory compliance, and deliver measurable results to our clients.
At Digital Forge we drive proper adoption and utilization of technology that are foundations for success with our clients. We continuously innovate to shape the most fluid practices and methodologies in our core competencies and influence positive change in those competencies across all industries.