We are seeking a highly analytical and experienced SeniorSalesforceIntegration & Messaging Engineer to architect and develop the connective tissue between ourSalesforceecosystem and core enterprise engines. In this role, you will be responsible for ensuring that data flows flawlessly in real-time between CRM/Communications Cloud and our downstream OSS/BSS platforms.
Additionally, you will own the customer-facing communications architecture—building the infrastructure that triggers automated, multi-channel notifications (SMS, Email, WhatsApp) to update subscribers dynamically during critical order milestones, provisioning phases, and field technician dispatch events.
Key Responsibilities
BSS/OSS Integration Architecture: Design and build robust, secure, and scalable integrations connectingSalesforceto core OSS/BSS engines, billing systems, and provisioning gateways.
API & Middleware Development: Develop and maintain REST/SOAP APIs, Apex web services, and/or middleware flows (such as MuleSoft or AWS EventBridge) to process real-time provisioning signals and data synchronization.
Event-Driven Streaming: Implement asynchronous processing and event-driven architectures utilizingSalesforcePub/Sub API, Change Data Capture (CDC), or Platform Events to handle high-volume transactional data.
Omni-Channel Customer Messaging: Architect and configure automated customer notification journeys (SMS, Email, WhatsApp) viaSalesforceMarketing Cloud, Digital Engagement, or external SMS gateways (e.g., Twilio) triggered bySalesforcedata changes.
Milestone-Driven Communications: Collaborate with Order Management and Field Service engineering teams to map out critical order milestones and truck-roll events, ensuring customers receive timely, automated updates.
Error Handling & Monitoring: Build comprehensive logging, retry mechanisms, and error-handling frameworks withinSalesforceto prevent data loss or skipped customer alerts during downstream system outages.
Requirements
Required Skills & Qualifications
Experience: 5+ years of experience inSalesforcedevelopment, with a heavy emphasis on enterprise-level system integration, API design, and messaging middleware.
Integration Mastery: Expert-level knowledge of integration patterns (Request-Reply, Fire-and-Forget, Pub/Sub) andSalesforceintegration tools (Apex Callouts, REST/SOAP APIs, Named Credentials, JWT).
