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DESBY is a forward-thinking organization specializing in delivering cutting-edge ServiceNow solutions to drive digital transformation and operational excellence for businesses across various industries. Our mission is to empower organizations with the tools and strategies they need to achieve operational excellence and digital transformation. As we continue to grow, we're seeking a skilled ServiceNow Business Analyst to join our team. This individual will play a crucial role in bridging the gap between business needs and technical solutions, ensuring our ServiceNow implementations fully align with client objectives.
The ServiceNow Business Analyst will be responsible for gathering, analyzing, and documenting business requirements, and translating them into functional specifications for ServiceNow implementations. The ideal candidate will have a strong foundation in business process analysis and an in-depth understanding of the ServiceNow platform. This role requires excellent communication skills, the ability to work closely with both clients and technical teams, and a passion for leveraging technology to solve business challenges.
A Day in the Life
Conduct thorough business process analyses and engage with stakeholders to gather and define clear and concise business requirements.
Translate business requirements into detailed functional specifications and user stories for the ServiceNow platform.
Collaborate with ServiceNow architects and developers to ensure technical solutions accurately address business needs.
Participate in the design and testing phases of ServiceNow implementations, ensuring solutions meet requirements and business objectives.
Facilitate communication between business stakeholders and the technical team, acting as a liaison to clarify requirements and manage expectations.
Assist in developing training materials and conducting user training sessions to ensure successful adoption of ServiceNow solutions.
Monitor and report on the effectiveness of implemented solutions, recommending improvements or enhancements as necessary.
Stay current with the latest ServiceNow features and capabilities to continuously bring value to clients.
Qualifications & Requirements
Bachelor’s degree in business administration, Information Technology, or related field.
0 to 2 years’ experience as a Business Analyst, preferably with experience in ServiceNow projects.
Functional & Desired Skills
Strong analytical and problem-solving skills with a proven ability to understand business processes and translate them into system requirements.
Excellent communication and interpersonal skills, with the ability to engage effectively with both technical teams and business stakeholders.
Strong analytical and problem-solving skills with a proven ability to understand business processes and translate them into system requirements.
Excellent communication and interpersonal skills, with the ability to engage effectively with both technical teams and business stakeholders.
The DESBY Difference
Growth Opportunity: At DESBY, you'll be part of a dynamic startup where your voice matters. Shape industry standards, influence processes, and drive innovation from day one. Our rapid growth means unprecedented opportunities for professional advancement and skill development. As we expand, you'll have the chance to wear multiple hats and make a lasting impact on our organization's future.
You're Not Just a Number: We believe in the power of individual contribution. Every team member brings unique perspectives and skills that help shape our success. Our flat organizational structure ensures your ideas are heard and valued, whether you're collaborating on client solutions or improving internal processes. Here, you'll be recognized for your contributions and treated as an integral part of our success story.
Shape Your Journey: Your career path at DESBY isn't confined to a predetermined track. We encourage you to explore different areas of expertise, take on challenging projects, and create your own professional development roadmap. Whether you're interested in deep technical specialization or expanding into leadership roles, we provide the flexibility and support to help you achieve your goals.
Mentorship: Our experienced team members are committed to your growth. Through our structured mentorship program, you'll gain insights from industry veterans, develop new skills, and accelerate your professional development. We believe in knowledge sharing and creating an environment where everyone teaches, and everyone learns.
Re-engineering ServiceNow: ServiceNow isn't just a platform we implement—it's the foundation of our company. From our internal operations to client solutions, we live and breathe ServiceNow every day. As part of our team, you'll have the unique opportunity to work on our own instance, where we continuously innovate and test new features before bringing them to our clients. This dual experience of using ServiceNow to run our business while helping clients transform their operations provides an unmatched perspective on the platform's capabilities. You'll contribute to both our internal digital transformation and help shape the success stories of our clients, creating a powerful feedback loop of practical knowledge and innovative solutions. Opportunity to develop and test cutting-edge solutions in a real-world environment.