IT Systems & Security Support Analyst - Tier III
Decision Information Resources$82K – $91K per yearUnited States only
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POSITION SUMMARY
The IT Systems & Security Support Analyst – Tier III provides advanced technical support and operational administration for enterprise technology systems, network infrastructure, Microsoft environments, identity and access management, backup and recovery solutions, and business-critical applications. This role serves as the highest level of internal technical support, resolving complex issues, performing root-cause analysis, and ensuring the reliability, security, and continuity of IT services.
The position also supports Microsoft SQL Server environments and database-dependent applications by monitoring system health, troubleshooting connectivity issues, supporting backup and recovery processes, and performing approved maintenance activities. Advanced database administration, architecture, and performance optimization responsibilities are escalated to the Director of Information Technology or designated specialists.