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Number of Openings: 1
Hiring Priority: Active Hiring
We are looking for a Home-Based AR Credit & Collections to join a well-established U.S.-based supplier in the promotional products industry. In this role, you will manage assigned customer accounts from credit approval through payment, handling collections calls, payment processing, account adjustments, reconciliations, and credit hold releases. You will play a key role in keeping receivables healthy and cash flowing, while maintaining strong, professional relationships with commercial customers.
REQUIRED CORE COMPETENCIES
Organizational & Time Management – Effectively manages multiple tasks while meeting strict deadlines.
Attention to Detail – Maintains a high level of accuracy in all financial records and reports.
Communication Skills – Communicates clearly and professionally with clients and internal teams.
Problem Solving & Analysis – Identifies discrepancies and resolves financial issues efficiently.
Accounting Knowledge – Strong understanding of accounting principles, regulations, and procedures.
WHAT YOU WILL DO
Account Monitoring & Maintenance
Monitoring and maintaining assigned accounts, including customer calls, account adjustments, small balance write-offs, customer reconciliations, and processing credit memos Entering new customers into the system Assisting in the processing and setup of new account applications, pulling credit reports, and sending trade references
Collections & Credit Control
Making outbound collection calls in a professional manner while keeping and improving customer relations
Releasing orders from credit hold, following company policy and procedures
Handling orders requiring pre-payment
Payments, Deposits & Reporting
Processing credit card payments for customers' accounts
Entering daily deposits and reconciliation
Assisting with daily invoicing and month-end reports
Team Support
Cross-training in the different functions within the department
Other duties as assigned and ad hoc tasks aligned with those mentioned above
WHAT WE LOOK FOR
Education: Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
Experience: 1–3 years of Accounts Receivable and/or General Accounting experience, or equivalent; 3–5 years of credit and collections experience with strong negotiation skills with commercial accounts is highly preferred.
Language Proficiency: Strong verbal, written, and English communication skills.
Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.
Technical Skills:
Proficient in Microsoft Office, especially Word and Excel
Proficient with databases and accounting software
Promotional products industry experience is an asset but not required
High level of attention to detail and accuracy
Customer-focused attitude with the ability to listen to customer needs
Creative, self-disciplined, and able to identify and complete critical tasks independently with a sense of urgency
Strong follow-up skills
Excellent verbal and written communication skills with a strong customer service focus
Able to work independently or as part of a team
WHAT WE OFFER
Salary Range: PHP 35,000 - 40,000
Industry: Promotional Products (Supplier – Drinkware & Can Coolers)
Job Type: Full-time
Work Shift: 8:00 AM - 5:00 PM CST (USA)
Workdays : Monday through Friday (USA)
BENEFITS OF WORKING WITH US
Industry-leading salary packages
Permanent work-from-home setup
Company equipment provided
Government-mandated benefits employer share
Internet stipends upon regularization
HMO Coverage upon regularization (with an option to enroll as early as Day 1)
PTO credits and service incentive leaves
Major spring and winter company live events
Monthly employee appreciation virtual events
Company-provided career skills training courses
A company culture focused on your personal and professional growth
WHO WE ARE
DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.
At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.
If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
