Customer Service Agent

DATAMARK, Inc. is currently seeking a professional and experienced Customer Service Associate to join our team. As a leading provider of business process outsourcing solutions, DATAMARK helps organizations worldwide manage their operations more efficiently and effectively. The Customer Service Associates will play a crucial role in facilitating effective communication between Interpreters and customers.

• Determining the language needs of the caller
• Entering appropriate customer information as needed
• Accessing appropriate databases
• Quickly transferring calls to the appropriate staff member
• Providing additional assistance when needed

Requirements

Excellent customer service, communication and interpersonal skills Ability to enter and access information using a computer terminal while responding to customer needs Excellent keyboarding skills Professionalism, accuracy and speed are essential Excellent command of the English Language – no other language skills are require Location: Thane West Job Type: Work from Home ( Only candidates residing in Mumbai will be considered. )

Benefits

Private Health Insurance

Paid Time Off

Work From Home

Performance Bonus

Originally posted on Himalayas