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Position: Operations Coordinator
Salary: AUD 1,600 to AUD 1,800 per month depending on skills and experience
Working Hours & Conditions: Mondays to Fridays; 8:00 AM to 5:00 PM AEST
ABOUT THE ROLE
We're looking for an Operations Coordinator to join our team, reporting into the Head of Operations and partnering closely with departments across the business — from customer service to commercial teams. This is a hands-on role for someone who thrives on keeping complex, multi-region operations running smoothly.
What You'll Do
Retail & Wholesale Operations
Check stock availability against incoming B2B and wholesale orders, flagging any gaps to the relevant internal teams
Own the order confirmation workflow end-to-end — from sales order entry through to on-time, in-full delivery
Process and issue invoices against Purchase Orders, staying on top of month-end deadlines
Help set up logistics and systems for new wholesale partners coming on board
Keep the Operations Handbook current as processes evolve
Jump in wherever needed to support Operations and Customer Service with ad hoc tasks and projects
Warehouse & Inventory Management
Act as the main point of contact with warehouses for new product setup, launch briefs, promotions, and activations
Track order fulfilment against agreed KPIs for online orders
Oversee stock levels for Bali Body bundles across all markets, proactively topping up to avoid stockouts and building new kitting guides as needed
Coordinate product dispatches for influencers, retail samples, and PR
Manage work orders for both new and existing SKUs
Support the broader product lifecycle process from launch through to discontinuation
Requirements
Minimum 3 years of experience in an operations, supply chain, or logistics coordination role — ideally within an FMCG, retail, or eCommerce environment Proven experience managing B2B or wholesale order workflows end-to-end, including order entry, invoicing, and fulfilment tracking across multiple channels or markets
Demonstrated experience managing inventory across multiple SKUs and markets, with a track record of identifying and resolving stock discrepancy or stockout risks before they escalate
Experience coordinating with third-party warehouse or 3PL partners, including product setup, work orders, and fulfilment KPI tracking
Advanced Microsoft Excel proficiency — must be comfortable building and maintaining spreadsheets for inventory tracking, reporting, and reconciliation (pivot tables, VLOOKUPs/XLOOKUPs, and data validation as a baseline)
Experience with Cin7 is a strong plus
Experience with EDI ordering is a strong plus
Excellent communication skills and a track record of managing relationships across stakeholders
Sharp organisational instincts, with the flexibility to reprioritise when things shift
Self-motivated and disciplined, equally comfortable working solo or as part of a team
A commercial, results-driven mindset
Comfortable operating at pace, without losing attention to detail