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As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale.
As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.
Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better.
The Role:
We’re looking for an Accounting Manager to lead our day-to-day accounting operations across a multi-entity, multi-currency business operating in the US, UK, Ireland, India, Austria, and Australia. Reporting to the VP of Finance, you’ll own the quality, timeliness, and integrity of the monthly close and financial reporting process.
You will also help shape what comes next. Our vision for the future of Finance is one where AI agents work alongside human team members, handling repeatable, high-volume work so people can focus on judgment, analysis, and partnership with the business. In this role, you’ll dig into how we work today, identify where and how to change it, and help lead the transition.
What you will own:
Close and Financial Reporting
Own the month-, quarter-, and year-end close process across all entities, driving a predictable calendar and timely, accurate and complete results
Review and approve journal entries, account reconciliations, accruals, and consolidation adjustments
Prepare and review consolidated financial statements, including intercompany eliminations and foreign currency translation
Ensure compliance with US GAAP and support local statutory reporting requirements
Partner with FP&A on forecast inputs, variance analysis, and balance sheet and cash flow support
Audit, Compliance, & Technical Accounting
Serve as a primary contact for external auditors, managing PBC lists Apply and document accounting policies, including revenue recognition (ASC 606), leases, stock-based compensation, business combinations (ASC 8050 and intercompany arrangements) Research and resolve complex accounting questions, and escalate significant judgments to the VP of Finance Coordinate with Tax and external advisors on income tax, VAT/GST, transfer pricing, and payroll-related accounting Finance Transformation and AI Enablement
Perform a deep review of current accounting processes end to end (e.g., close, reconciliations, intercompany, accruals, AP/AR support, reporting), documenting how work gets done today, where time is spent, and where errors and bottlenecks arise
Identify and prioritize opportunities to simplify, standardize, automate, or hand off to AI agents, balancing impact, risk, effort, and control implications Define the future-state operating model: which tasks agents perform, which remain with humans, and where human review and judgment are required Partner with Finance leadership, IT, and technology vendors to pilot, validate, and scale agent-enabled workflows, including defining requirements, test cases, and success metrics Monitor the quality and performance of agent-supported processes, and refine them over time Build the roadmap and business case for process changes, and communicate progress to stakeholders
What we are looking for:
Bachelors degree in accounting, CPA a plus
5+ years of progressive accounting and finance experience, high-growth or PE/VC-back experience a plus
Experience implementing AI, RPA, or workflow automation in a finance function
Excellent communication skills, both written and verbal
Excellent understanding of internal controls and ability to build internal processes that promote accurate financial reporting at scale; willingness to challenge how things have been done
Highly organized and strong attention to detail with the ability to see the big picture
Ability to partner with cross-functional teams to drive enterprise growth
Excellent problem solving, critical thinking, and analytical skills, both financial analysis and data set analysis
Comfort working across time zones, with flexibility for overlap with Ireland and India
Sound judgment, ownership mindset, and ability to manage competing deadlines
Why you should join us:
Looking for a place where your ideas matter, your growth is accelerated, and your work creates real impact? Welcome to Cyara .
We're building the assurance layer that gives enterprises the confidence to deploy agentic AI at scale with a global team that values curiosity, collaboration, and continuous learning. Whether you're launching new ideas, solving complex problems, or learning from talented colleagues across the world, you'll be surrounded by people who challenge and support you to do your best work.
At Cyara , inclusivity isn't a buzzword, it's part of who we are. We foster a culture where everyone feels seen, heard, and empowered to contribute. Pair that with competitive pay, comprehensive benefits, flexible work options, recognition programs, and a strong focus on employee well-being, and you've got a workplace designed for both success and fulfilment.
Big opportunities. Real impact. Amazing people. That's the Cyara experience.
Cyara ’s Diversity, Equity, Inclusive and Belonging Statement:
At Cyara , we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.
Cyara ’s Values Statement: At Cyara , our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly , setting new standards and learning from every experience. Integrity First is our cornerstone, we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara , our values drive us forward, shaping a culture where innovation and excellence thrive.
Agencies: Thanks, but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara ’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place, and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.
