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Job Description:
Hawthorn River, a Computer Services Inc. ( CSI ) company, is looking for an experienced and customer-focused Project Manager II to help financial institutions successfully adopt and launch Hawthorn River’s loan origination software. The Project Manager is responsible for leading the end‑to‑end delivery of projects. This role ensures projects are delivered successfully—from initiation through closure—while managing timelines, risks, and stakeholder expectations. This individual will manage multiple, complex, cross‑functional projects and work closely with internal teams, customers, and senior leadership to drive results.
Key Responsibilities:
Project Initiation
Drive effective hand over from project sponsors
Lead and facilitate project kickoff meetings
Project Planning
Develop and refine project plans based on scope, complexity, and impact
Review project plans and key milestones with customers
Identify and align on critical success factors
Project Execution
Establish and manage overall project setup
Maintain regular communication with project teams to ensure progress
Proactively identify and manage risks, issues, and dependencies
Monitoring & Controlling
Track project progress against plan, scope, and timeline
Review time reporting to ensure alignment with planned effort
Lead regular internal and client status meetings
Provide consistent written status updates
Escalate risks and issues that may impact project success
Project Close
Lead post‑project reviews to capture lessons learned
Collect customer feedback and measure satisfaction
Continuous Improvement & Leadership
Contribute to improving project management processes, tools, and methodologies
Identify opportunities to increase efficiency, cost savings, and profitability
Mentor and support other Project Managers as needed
Serve as a backup to department leadership when required
Required Qualifications
5+ years of experience managing multiple, complex projects
Proven ability to manage cross‑functional initiatives and stakeholders
Strong communication, organization, and problem‑solving skills
Ability to manage competing priorities and drive projects to completion
Bachelor’s degree or equivalent experience
Must be able to travel as needed for this role.
Preferred Qualifications
PMP (Project Management Professional) or CAPM certification
Familiarity with project management tools and Agile methodologies
Experience with loan origination processes, lending workflows, or financial institution operations, including familiarity with the loan lifecycle from application through closing and funding.
Experience implementing SaaS, banking technology, lending platforms, core-adjacent systems, or other customer-facing financial software solutions.
As a forward-thinking software provider, Computer Services, Inc. ( CSI ) helps community and regional financial institutions solve their customers’ needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI , visit
CSI provides rewarding and challenging career opportunities for our employees. When determining your pay, we consider various factors such as your skills, qualifications, experience and location. Along with a competitive salary, this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits. To learn more about our benefits, visit: Benefits Summary
CSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical and mental disability, marital status, veteran status, or any other characteristic protected by applicable law. If you need an accommodation during the recruitment process, please email us at and we will work with you to meet your accessibility needs.
For applicants residing in California, please read Privacy Notice for California Residents | CSI (csiweb.com)
Visa Sponsorship: We are unable to offer visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.
