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Job Title: Amazon Connect Consultant
Location: remote
Experience: 7+ years total (including CTI consulting and Amazon Connect)
We are hiring an Amazon Connect Consultant to work on a cloud contact center transformation for one of our major fintech clients. This role requires strong hands-on experience with Amazon Connect and a solid background in CTI consulting.
The ideal candidate should have played a consulting role in previous CTI modernization or migration projects and must be confident working with both technical teams and business stakeholders.
Required Experience:
Minimum 7 years total experience in contact center / CTI space
3+ years of hands-on experience with Amazon Connect
Proven experience working in a consulting role for CTI transformation projects
