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At Cotality , we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.
Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality , you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.
Job Description:
Sommaire du poste Le/La représentant(e) au service à la clientèle offre un soutien exceptionnel aux clients de Cotality par téléphone, courriel et clavardage, en français et en anglais. La personne titulaire de ce poste agit à titre de point de contact principal pour les demandes de renseignements sur les produits et services, résout les problèmes techniques et de facturation de base, maintient des dossiers clients précis et achemine les dossiers complexes aux membres chevronnés de l'équipe.
Responsabilités principales
Engagement auprès de la clientèle : Fournir un soutien exceptionnel par téléphone, courriel et clavardage, en français et en anglais.
Résolution de problèmes : Répondre aux questions sur les produits et services et résoudre les problèmes de base liés à la facturation, à la technique et à l'utilisation, selon les directives établies.
Gestion des systèmes et documentation : Mettre à jour et maintenir des dossiers précis de toutes les interactions avec les clients dans les systèmes internes afin d'assurer une intégrité élevée des données.
Triage et escalade : Identifier les problèmes complexes et les acheminer vers le personnel chevronné ou les services appropriés.
Formation continue : Participer à la formation continue sur les produits, services et mises à jour opérationnelles de Cotality .
Position Summary
The Customer Support Representative delivers exceptional support to Cotality clients via telephone, email, and chat in both English and French. This role serves as a primary contact for product and service inquiries, resolving basic billing and technical issues, maintaining accurate client records, and escalating complex matters to senior team members.
Key Responsibilities
Customer Engagement: Provide exceptional support via telephone, email, and chat in both English and French.
Issue Resolution: Answer product/service questions and resolve basic billing, technical, and usage issues using established guidelines.
System Management & Documentation: Update and maintain accurate records of all customer interactions in internal systems to ensure high data integrity.
Triage & Escalation: Identify complex issues and route them to senior staff or appropriate departments.
Continuous Learning: Participate in ongoing training on Cotality products, services, and operational updates.
Job Qualifications:
Exigences du poste Exigées
Scolarité : Diplôme d'études secondaires (DES) ou équivalent.
Compétences linguistiques : Bilinguisme parfait (à l'oral et à l'écrit) en français et en anglais.
Compétences techniques : Maîtrise de la suite Microsoft Office.
Souhaitées
Expérience : Expérience préalable en service à la clientèle ou dans un centre de contacts.
Qualifications
Required
Education: High school diploma, GED, or equivalent.
Language Skills: Bilingual fluency (written and verbal) in English and French.
Technical Skills: Proficiency with Microsoft Office Suite.
Preferred
Experience: Prior customer service or contact center experience.
Annual Pay Range
37,400 - 47,000 CAD Thrive with Cotality
At Cotality , we offer more than just a job, we provide a benefits experience designed to support your whole self. From a flexible working model to competitive time off and standout health coverage with meaningful perks and growth opportunities, our package is built to help you thrive at work and in life.
Highlights include:
Time off: Generous vacation accrual and 11 paid holidays, plus well-being and volunteer time off.
Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend.
Health: Extended Healthcare and Dental plan with mental health and wellness support offerings.
Retirement: Registered Retirement Savings Plan (RRSP) with company match.
Financial Perks: $500 annual well-being stipend
Extras: Recognition Rewards, Referral bonuses, exclusive discounts and more!
Cotality 's Diversity Commitment:
Cotality is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.
Equal Opportunity Employer Statement:
Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, record of offences, age, marital status, family status or disability. Cotality maintains a Drug-Free Workplace.
Please apply on our website for consideration.
Privacy Policy
Global Applicant Privacy Policy
By providing your telephone number, you agree to receive automated (SMS) text messages at that number from Cotality regarding all matters related to your application and, if you are hired, your employment and company business. Message & data rates may apply. You can opt out at any time by responding STOP or UNSUBSCRIBING and will automatically be opted out company-wide.
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