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Practice/Department: Managed Services
Position Title: IBM Power i Operations Engineer
Position Location: Remote – United States or Offshore
Reports to: Director, Managed Services Operations
FLSA Status: Exempt
SOC Occupational Code: 15-1244
EEO-1 Job Category: 2
Job Summary:
The IBM Power i Operations Engineer is responsible for the day-to-day operational management, monitoring, and support of IBM i (iSeries) environments within Pellera’s Managed Infrastructure Services portfolio. This role operates in a 24x7x365 managed services delivery model and is accountable for maintaining system stability, performance, availability, and adherence to customer SLAs.
The engineer will execute operational tasks including event monitoring, incident resolution, backup and recovery, patching, and replication management (e.g., MIMIX, QEDD), while integrating fully with customer ticketing systems, escalation processes, and service delivery frameworks.
Essential Functions:
Provide 24x7x365 operational support for IBM Power i systems
Work in ticketing system to accept and resolve customer IBM i Operational tickets
Experience with using monitoring or automation tools like Halcyon
Monitor system health, performance, and availability
Execute incident management and troubleshooting activities
Perform event management and service request fulfillment
Administer backup and recovery operations
Monitor PTF update progress
Manage Job Scheduler and Job Queue Tasks
Monitor and respond to system message queues
Support HA/DR replication tools such as MIMIX, Itera, and QED
Participate in DR testing exercises
Integrate with customer ticketing systems and service desks
IBM i BRMS experience including physical and virtual tape libraries
Strong verbal and written communication skills in English, with the ability to clearly document issues and communicate with technical and non-technical users
ITIL process knowledge
Strong troubleshooting skills
Ability to work in 24x7 environments
Education and Experience:
3–7+ years IBM Power i experience
Managed services experience preferred
Degree in IT or equivalent experience
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Pellera provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.