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Customer Success Advisor (CSA) – Microsoft Viva Glint Job Description We're Concentrix . The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Technical Products and Services team is the driving force behind Concentrix ’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
Join us and be part of this journey towards greater opportunities and brighter futures. Microsoft is seeking a customer-focused Customer Success Account Manager (CSA) to support enterprise customers across EMEA in implementing, adopting, and maximizing value from Microsoft Viva Glint employee engagement and listening programs.
The CSA acts as a trusted advisor, program leader, and solution consultant, partnering with HR, IT, and business stakeholders to drive successful deployments, adoption, and long-term business outcomes. Working closely with CSAMs, People Science Consultants, and Product teams, the CSA guides customers through implementation, governance, change management, and program maturity.
Key Responsibilities
Serve as a strategic advisor throughout the customer lifecycle, driving adoption, satisfaction, retention, and business value.
Lead Viva Glint implementations, onboarding, survey programs, governance, and stakeholder engagement.
Advise on HR technology integrations, employee data management, organizational hierarchies, and reporting models.
Support integrations with HRIS platforms such as Workday, SAP SuccessFactors, Oracle HCM, and Microsoft Entra ID.
Partner with HR, IT, and executive stakeholders to ensure successful program delivery and resolve escalations.
Collaborate with account teams to support renewals, growth opportunities, and continuous improvement initiatives.
Required Qualifications
Bachelor's degree or equivalent experience.
5+ years in Customer Success, Consulting, Program Management, HR Technology, Employee Experience, People Analytics, or Enterprise SaaS.
Experience managing enterprise customers and complex, multi-stakeholder programs.
Strong communication, consulting, and executive presentation skills.
Knowledge of HR systems, employee data management, identity management, and enterprise software implementations.
Preferred Qualifications
Experience with Viva Glint, Viva Suite, Qualtrics, Culture Amp, Medallia, Peakon, or similar platforms.
Knowledge of Workday, SAP SuccessFactors, Oracle HCM, Microsoft Entra ID, and SSO/IAM solutions.
Understanding of organizational design, employee engagement, people analytics, change management, and data governance.
Ideal Profile
A customer-focused consultant who combines employee experience expertise with strong stakeholder management, program leadership, and technical advisory skills to deliver successful enterprise Viva Glint programs and measurable business outcomes.
