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Position Title: PROGRAM MANAGER, ACCOUNT SERVICES
Salary: $130,000 - $160,000
Pay Grade: 17
Other Forms of Compensation: BONUS
ESFM is the corporate facilities management (FM) division of Compass Group USA , a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE).
ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services.
This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the life sciences, technology, oil & gas and manufacturing markets.
This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email .
Job Summary
The Program Manager, Account Performance will support the Medtronic global account by coordinating account routines, maintaining reporting and compliance processes, supporting financial and performance analysis, preparing business review materials, and driving account-level projects.
This role coordinates operating routines, document libraries, reporting, budget tracking, KPI management, compliance follow-up, and project execution across Food and Facilities teams. The successful candidate will work closely with account leadership and subject matter experts to keep priorities organized, deliverables on track, and reporting accurate and consistent.
Key Responsibilities
Account Management & Operating Framework
Coordinate account meeting schedules, logistics, agendas, and follow-up activities.
Maintain account calendars, meeting records, action logs, and decision documentation.
Track completion of account commitments, deliverables, and action items.
Maintain organizational charts, stakeholder lists, contact databases, and RACI documentation.
Prepare materials for Monthly Operating Reviews, Quarterly Business Reviews, annual reviews, and other account meetings.
Facilitate communication among Food, Facilities, Finance, and Operations teams.
Maintain account document libraries and related reference materials.
Compliance & Contract Administration
Monitor contractual obligations and operating requirements for Food and Facilities programs.
Maintain compliance tracking tools, audit findings, and corrective action logs.
Coordinate documentation required for compliance reviews and operating audits.
Track contract amendments, change requests, and approval workflows using established systems.
Monitor status of compliance-related action plans and escalation items.
Maintain records supporting Compass standards, operational audits, and account requirements.
Financial Planning & Reporting
Coordinate annual budgeting, forecasting, and financial planning processes across service lines and geographic regions.
Coordinate the development and maintenance of Compass and client budget models.
Reconcile client dashboards, internal financial reports, and approved budgets each month.
Track monthly financial variances against Compass and client budgets.
Collect variance explanations from operational and finance teams.
Maintain financial action plans and track remediation activities through completion.
Track purchase orders, subsidies, capital investments, innovation funds, and contract-related financial commitments.
Dashboard, Analytics & KPI Management
Manage account reporting processes and maintain relevant dashboards.
Maintain reporting standards, methodologies, data definitions, and documentation.
Coordinate KPI collection, validation, and reporting across Food and Facilities operations.
Partner with Finance, E15, and operational teams to improve dashboard accuracy and usability.
Develop reporting tools and standard procedures that improve transparency and support decision-making.
Monitor the accuracy of executive and client-facing scorecards, dashboards, and performance reports.
Project Management & Strategic Initiatives
Coordinate account projects and continuous improvement initiatives.
Maintain project plans and timelines.
Track project milestones and deliverables
Short Description
Project Management & Strategic Initiatives
Coordinate account projects and continuous improvement initiatives.
Maintain project plans and timelines.
Track project milestones and deliverables.
Coordinate project meetings and status updates.
Maintain project document libraries and status reporting.
Support implementation of account initiatives and operational improvement projects.
Escalate risks, delays, and dependencies to account leadership.
Reporting & Administrative Coordination
Prepare executive presentations, business review materials, scorecards, dashboards, and reporting packages.
Coordinate the collection and consolidation of information from cross-functional teams.
Prepare agendas, meeting minutes, and presentation content.
Maintain reporting templates and document libraries.
Coordinate distribution of reports and leadership communications.
Monitor deadlines and deliverables associated with reporting activities, leadership reviews, and account activities.
Partner with leadership teams on special projects, analysis, and administrative requests.
Preferred Qualifications
Bachelor’s degree in Business Administration, Finance, Accounting, Project Management, Operations Management, Data Analytics, or related field.
Five or more years of experience in program management, project management, business operations, financial analysis, compliance, consulting, account management, or a related field.
Experience supporting PMO functions, account processes, and cross-functional initiatives.
PMP, CAPM, or equivalent project management certification preferred.
Strong analytical, organizational, and project management capabilities.
Experience with financial reporting, budgeting, forecasting, and variance analysis.
Ability to influence and collaborate effectively across matrixed organizations.
Strong written, verbal, and executive-level presentation skills.
Apply to ESFM Services today!
ESFM is a member of Compass Group USA Click here to Learn More about the Compass Story Associates at ESFM are offered many fantastic benefits.
Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click hereor copy/paste the link below for paid time off benefits information.
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Details: