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Remote Case Manager
(Behavioral Health & Housing)
Title: Remote Case Manager Behavioral Health, Housing & Support Services
Status: Full-time (Remote must be available during Eastern Time business hours)
Position Summary
ME Living / COCAS / King Compassion is hiring a Remote Case Manager to provide high-quality, billable case management services to clients with mental health, substance use, housing, domestic violence, and re-entry needs.
You will be the main point of coordination between the client, therapist, medical providers, housing, benefits, and our billing team (BillingParadise). Your job is to make sure clients get what they need and that every appropriate service is documented and billable.
Core Responsibilities
Intake & Assessment (Case Management Side)
Complete comprehensive case management assessments after clinical intake (or same day when needed).
School, job training, employment, and childcare resources
Legal and community resources (probation, courts, DV programs, shelters, etc.).
Track progress and update service plans regularly (at least every 3090 days or as payer requires).
Ongoing Remote Case Management Contacts
Provide case management via:
Phone calls
Video/telehealth
Secure messaging / portals
Occasional coordination with partners by phone/email.
Use structured, billable contacts , not casual check-ins:
Problem / need identified
Specific interventions (calls, applications, arrangements made)
Education, coaching, and advocacy
Concrete outcomes and next steps.
Documentation & Billing Support
Complete same-day documentation for all contacts using our DAP/SOAP or agency-approved format.
Accurately record:
Date, start/end time, and total minutes
Location / POS and modality (telehealth/phone/community)
Service type (case management, eligibility support, care coordination, etc.).
Ensure every note supports medical necessity and clearly ties back to the service plan.
Use our internal billing cheat sheets and follow coding guidance (e.g., T1016 or other case management codes) so BillingParadise can submit clean claims.
Communicate with Billing / Eligibility when:
Authorization is needed, expiring, or out of units
A claim is denied due to documentation or eligibility issues
Client insurance changes or lapses.
Client Advocacy & Crisis Coordination
Help clients navigate crises related to housing, safety, food, transportation, and access to care.
Collaborate with therapists, medical providers, and leadership when higher clinical intervention is needed.
Follow agency protocols for risk, safety plans, and mandated reporting .
Teamwork & Systems Use (Remote)
Work daily inside:
Our EMR/practice management system
Microsoft Teams (chat, meetings, channels)
Phone/telehealth platforms (for calls and video sessions).
Attend case reviews, staff meetings, and trainings via Teams.
Help refine case management SOPs and suggest improvements to workflows as we grow.
Qualifications
Required:
Experience in case management, care coordination, or social services (behavioral health, community mental health, re-entry, homeless services, or DV strongly preferred).
Strong skills in documentation, organization, and follow-through .
Comfortable working 100% remote using EMR, Teams, and phone/telehealth tools.
Preferred:
Experience with Medicaid/Medicare or managed care case management .
Knowledge of community resources for housing, benefits, and behavioral health services.
Prior work in a billable environment (where notes must support CPT/HCPCS codes).
Degree in social work, counseling, psychology, human services, or related field; relevant experience may substitute.
Apply Today
Send your resume + short cover letter to:
Questions? Call 888-635-1022 Ext. 4444
Apply online:
Subject line: Case Manager Application Dont just take a job. Take a role where your work is the lifeline someones been waiting for.