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As a Director, Client Engagement, you’ll serve as a primary point of contact for one - two of our most critical client relationships. You’ll own day-to-day client leadership while guiding account strategy, ensuring exceptional delivery, strong partnerships, and measurable business impact. Your ability to foster trust, align teams, and execute effectively will position you as a valued strategic partner to our clients.
WHAT YOU'LL DO
Lead and nurture day-to-day client relationships to ensure satisfaction and long-term partnerships
Act as the primary liaison between clients and internal teams, ensuring effective communication and alignment on project goals
Collaborate with strategy, design, technology, and production teams to deliver solutions that meet client expectations and drive business goals
Partner on overall account health, including quarterly and annual account planning
Translate client business goals into agency strategy
Address and resolve client issues promptly, ensuring a seamless client experience
Partner with your production lead to oversee scopes, budgets, and cross-functional teams to ensure projects are delivered efficiently and profitably
Support account growth by identifying opportunities to expand client relationships into new service areas
Anticipate and resolve client challenges with clarity, urgency, and sound judgment
Ensure that all deliverables meet quality standards and deadlines set by the client
Maintain a comprehensive understanding of clients' business needs and industry trends to offer proactive advice and solutions
WHAT YOU'LL NEED
Proven experience in account management with a focus on client satisfaction and relationship building
Strong communication skills, with the ability to clearly articulate ideas and foster collaborative discussions
Ability to proactively identify client needs and translate them into actionable, strategic solutions
Extensive experience in agency account management, digital product, brand strategy, or a related field
Comfortable with analytics, technology, content management platforms, and AI initiatives
Demonstrated skill in leading teams and influencing others to achieve project success
Financial acumen, including experience managing growth pipelines, budgets, scopes, and account growth
Experience supporting contract negotiations
ABOUT US
Born in 2001, Code and Theory is a digital-first creative agency that sits at the center of creativity and technology. We pride ourselves on not only solving consumer and business problems, but also helping to establish new capabilities for our clients. With a global client roster of Fortune 100s and start-ups alike, we crave the hardest problems to solve. We have teams distributed across North America, South America, Europe, and Asia. The Code and Theory global network of agencies is growing and includes Kettle, Instrument, Left Field Labs, Create Group, Current, and TrueLogic.
Striving never to be pigeonholed, we work across every major category: from tech to CPG, financial services to travel & hospitality, government and education to media and publishing. We value the collaboration with our client partners, including but not limited to Adidas, Amazon, Con Edison, Diageo, EY, J.P. Morgan Chase, Lenovo, Marriott, Mars, Microsoft, Thomson Reuters, and TikTok.
The Code and Theory network is comprised of nearly 2,000 people with 50% engineers and 50% creative talent. We’re always on the lookout for smart, driven, and forward-thinking people to join our team.
The target range of compensation for this role is $150,000 - $170,000. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.
