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At Coconut 🥥 , we connect founders and businesses with top-tier remote talent while prioritizing meaningful, reliable partnerships. We believe success happens when everyone wins. Clients achieve their goals, and our virtual professionals find purpose and growth in their work. We're currently looking for top talent to fill the role below:
To streamline your application, please carefully review and complete ALL THREE items below before proceeding to the application form.
What to Prepare:
1️⃣ English Proficiency Rating – You will need to enter your CEFR English proficiency level in the application form. If you’re unsure of your rating, you can take a quick assessment here: EF SET Quick Check .
2️⃣ Coconut VA Profile (Resume) – Before submitting your application, please create your Coconut VA profile using this template: Coconut VA Profile Template . ⚠️⚠️⚠️ YOUR RESUME MUST FOLLOW THIS FORMAT AND SHOULD BE IN ENGLISH. This is a test of how keen you are with details and how well you follow instructions. ⚠️⚠️⚠️
3️⃣ 1-Minute Introduction Video – Record a short introduction video (preferably using Loom ) and provide the link in your application. Before you do, check out these video tips and sample videos . Important: By submitting your video, you grant Coconut permission to share it on our platforms to help increase your chances of being matched with a client. Videos with broken or dummy links will result in disqualification.
Requirements
Experience Needed :
Workflow Design and Building:
○ Collaborate with Implementation Managers to help manage and build 10+ clients per week.
○ Identify and eliminate isolation, inefficiencies, redundancies, and work silos within client processes.
○ Act as the primary point of contact and build strong client relationships. ○ Excellent note-taking of each call, action item and follow-up
● Customer Service and Training:
○ Provide excellent customer service through various channels, including email, video calls, and in-person meetings.
● Subject Matter Expert
○ Collaborate with Implementation Managers to design and build out clients' workflows on
○ Research best practices among through apps marketplace, internal and external tools through third-party APIs
● Process Improvement:
○ Collaborate with clients and the internal team to implement useful integrations and automations to optimize workflows.
○ Assist clients in developing and refining their processes and procedures for maximum efficiency.
○ Be process improvement-oriented to drive client success.
● Technical Proficiency:
○ Be technically savvy and able to understand and troubleshoot technical issues.
● Time Management:
○ Exhibit excellent time management skills to prioritize urgent and important tasks effectively.
Good to have:
Minimum of 3 years of hands-on experience as a Project Manager / Solutions Architect or in a similar role.
At least 2 years of experience working in a startup environment, developing processes, and procedures, and building out teams.
Minimum of 1 year of hands-on experience with .
Proven problem-solving skills, with the ability to manage multiple projects simultaneously.
Strong business acumen and understanding of business operations (e.g., HR, recruiting, marketing, sales, customer success).
Excellent internal communication skills and a customer-oriented personality.
Proficiency in Google Suite tools, including Google Sheets, Google Slides, and Google Doc.
Non-negotiable Requirements:
Prior experience in providing professional services to clients. Familiarity with customer success in a technology or software-related field.
Prior experience with or Zapier Prior experience with
Industry/Tools Experience:
G Suite
Slack
Benefits
We’re all about uplifting lives in Coconut and we make sure we provide benefits that support work-life balance, well-being, and growth. Here’s what you can look forward to as part of the Coconut Community! ✨
✅ Competitive Salary – We recognize your skills and experience with a great compensation package.
✅ 13th Month Pay – Enjoy an extra month’s salary—because who doesn’t love a little bonus?
✅ Paid Time Off – Recharge with 12 days of PTO to use however you like—vacation, self-care, or just a break from it all!
✅ US Holidays Off – Enjoy 12 paid US holidays throughout the year.
✅ Maternity & Paternity Leave – We support growing families with dedicated leave for new parents.
✅ Comprehensive Healthcare – We’ve got you and your family covered with quality healthcare benefits.
✅ Life Insurance * – Our full-time HMO plan includes life insurance for extra peace of mind.
✅ Mental Health Support – Prioritize your well-being with access to mental health consultations and wellness resources.
✅ Milestone Gifts & Birthday Treats – We celebrate your achievements and make your special day even better!
✅ Exciting Team Experiences – Think island getaways, virtual town halls, and regional meetups —because work should be fun, too!
✅ Stay Connected – Be part of a supportive network where you can learn, grow, and connect with amazing people.
Some benefits may vary. Full details will be provided during the onboarding process.
