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Strategic Account Manager

CluneTechUnited States only

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TransferMate – a subsidiary of CluneTech – was established in 2010 when we began working with regulators around the world to secure licenses to operate as a global payment’s provider. With a global payments network covering 200+ countries and territories, TransferMate have established partnerships with some of the largest banks, fintechs and software providers in the world. The combination of our regulated network, award winning technology and strategic partnerships culminated in 2022 when the business achieved Unicorn status.

As a Strategic Account Manager at TransferMate, you will own and grow a portfolio of key Banking and Fintech partnerships. This is a relationship-first, commercially driven role focused on driving partner adoption, revenue growth, and long-term strategic alignment.

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Strategic Account Manager at CluneTech · web2ua

Partner Relationship Ownership & Cadence Management
Own day-to-day relationships with Banking & Fintech partners, acting as the primary point of contact post-sale
Run weekly / bi-weekly partner calls, ensuring clear actions, accountability, and forward momentum
Lead Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs) with senior stakeholders
Build multi-threaded relationships across Product, Treasury, Compliance, and Commercial teams on the partner side
Revenue Growth & Commercial Expansion
Identify and execute on opportunities to increase payment volumes, corridor expansion, and product adoption
Drive revenue growth across existing partners, aligned to quarterly and annual targets
Partner with Sales to support upsell, cross-sell, and new use case expansion (e.g. receivables, payables, global accounts)
Track pipeline within accounts and proactively convert opportunities into live flows
Partner Enablement & Education
Deliver enablement sessions to partner Sales and Product teams to position TransferMate effectively
Clearly articulate value propositions (cost savings, new revenue streams, operational efficiency, risk reduction)
Support partners in embedding TransferMate into their go-to-market and client offering
Internal Coordination & Problem Solving
Act as the internal advocate for partners, coordinating across Compliance, Product, Implementations, and Finance
Proactively identify and remove blockers (onboarding friction, integration delays, operational gaps)
Navigate complex processes such as KYC, safeguarding, API integrations, and payment flows
Strategic Thinking & Insight
Bring strategic thought leadership to partners—advising on how to scale their cross-border payments offering
Use data (volumes, revenue, adoption metrics) to identify trends and growth levers
Feed market and partner insights back into Product to influence roadmap and innovation
Performance Management & Reporting
Monitor partner performance (volumes, revenue, usage trends) and build actionable growth plans
Maintain clear reporting for internal stakeholders (Sales leadership, Product, Compliance)
Ensure high partner satisfaction and retention across your portfolio

Strategic Account Manager

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Strategic Account Manager

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