Field CTO, US

Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.

Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.

Besides its SaaS business, Circles operates three other distinct businesses:

Circles .Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles .Life is powered by Circles ’ SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.

Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.

Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.

Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.

About the role

The Field CTO serves as a technical visionary and trusted advisor to telecom customers, focusing on supporting customers on day to day technical matters and also ensuring customer Satisfaction.

The Field CTO is an interface towards the customer and collaborates internally with Country GM, sales, product development and engineering, and customer success teams to drive solution-oriented conversations, shape product strategies.

The field CTO will enable the successful sale and adoption of the Circles ’ software solutions.

This role bridges the gap between the technical capabilities of the company’s products and the business needs of telecom operators.

Key Responsibilities

Pre-Sales Leadership

• ● Act as the technical authority during customer engagements to showcase the company's
• BSS software capabilities.
• ● Collaborate with sales teams to understand customer pain points and design tailored solutions that address their unique requirements.
• ● Deliver compelling product demonstrations, technical presentations, and proof-of-concept (PoC) deployments.
• ● Build and maintain strong relationships with CTOs, CIOs, and senior technical stakeholders at telecom operators.

Solution Design and Architecture

● Design end-to-end solutions that leverage the company’s BSS software to meet telco-specific challenges such as billing, revenue management, customer experience, and service provisioning.

● Ensure proposed solutions align with customer infrastructure, regulatory requirements, and business goals.

● Act as a technical strategist, identifying and recommending complementary technologies and partnerships to enhance the solution.

Industry Expertise and Thought Leadership

• ● Stay up-to-date on telecommunications industry trends, regulatory changes, and emerging technologies like 5G, IoT, and cloud-native architectures.
• ● Advise customers on BSS transformation strategies to remain competitive in an evolving telecom landscape.
• ● Represent the company at industry events, webinars, and conferences, sharing thought leadership on best practices and future trends.

Post-Sales Support and Advocacy

• ● Work closely with implementation teams to ensure seamless deployment of BSS solutions and alignment with customer expectations.
• ● Act as an advocate for the customer internally, ensuring feedback is communicated to product management for continuous improvement.
• ● Provide escalation support for complex technical issues, ensuring timely resolution to maintain customer satisfaction.

Internal Collaboration

• ● Work closely with Country GM, Account head in managing the customer from technical perspective on day to day basis
• ● Ensure building customer confidence in our Circles Platform solution capabilities.
• ● Partner with product management to influence the development roadmap based on customer needs and market demand.
• ● Collaborate with marketing teams to create technical content such as white papers, case studies, and solution briefs.
• ● Mentor and train sales engineers and technical account managers to enhance their understanding of the company’s BSS offerings.

Qualifications

Technical Skills

• ● Deep understanding of BSS software solutions, including billing, CRM, revenue management, and service delivery platforms.
• ● Strong knowledge of telecommunications networks and protocols (e.g., 5G, OSS/BSS integration, NFV, SDN).
• ● Proficiency in cloud computing platforms (AWS, Azure, Google Cloud) and containerization technologies (Kubernetes, Docker).
• ● Experience with APIs, microservices architecture, and integration with third-party systems.

Soft Skills

• ● Exceptional communication and presentation skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences.
• ● Strong problem-solving abilities and a customer-centric mindset.
• ● Leadership and the ability to influence cross-functional teams and senior executives.
• Experience
• ● 15+ years of experience in telecommunications, BSS software, or related fields.
• ● Proven track record in pre-sales, solution architecture, or technical sales roles.
• ● Experience working with major telecom operators or tier-1 vendors is highly desirable.

Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.

Data Protection and Privacy Statement

By submitting an application for this position, you, as the applicant, or your authorised representative(s), consent to Circles ’ Candidate Data Protection and Privacy Policy. You also agree to the collection, use, and/or disclosure of your personal data by us solely for recruitment purposes as specified in the Policy. You acknowledge that you have read and understood the Policy, are aware of your rights regarding your personal data, and accept the terms relating to international data transfers, where applicable. You further understand that you may withdraw consent at any time, which may affect our ability to consider your application. In instances where your personal data or application is submitted by a third party, it is understood that such third party has been duly authorised by you to disclose the relevant personal data and provide consent on your behalf, and that you have been made aware of this Policy.

To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.

Please do not forward resumes to our jobs alias, Circles , employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.

Originally posted on Himalayas