At CCMSI , we partner with clients to solve their most complex risk management challenges through innovative claim solutions, collaborative problem-solving, and an unwavering commitment to service excellence.
As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim management solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work® and an employee-owned organization where talented claim professionals are empowered to grow, contribute, and make an impact.
Job Summary
The Multi-Line Claim Consultant is responsible for the investigation, evaluation, negotiation, and resolution of liability claims within a dedicated national hospitality account. This role manages claims from assignment through final resolution while ensuring compliance with Corporate Claim Standards, client-specific handling instructions, and applicable state regulations.
This position primarily focuses on premises liability, bodily injury, and property damage claims arising from hospitality-related operations across multiple jurisdictions. The successful candidate will manage an inventory ranging from low to moderate complexity with select higher-complexity exposures based on experience and skill level.
Approximately 10–20% of the inventory may involve litigation exposure , making strong investigation, negotiation, communication, and claim management skills critical to success.
This is an ideal opportunity for an experienced liability adjuster who enjoys working with a dedicated national client, managing claims independently, and delivering exceptional service in a collaborative environment.
Responsibilities
What You'll Do Investigate, evaluate, and adjust liability claims from assignment through closure
Handle premises liability, bodily injury, and property damage claims
Conduct liability investigations and analyze coverage, damages, and exposure
Establish and maintain appropriate reserves based on claim development
Review medical records, invoices, legal documentation, repair estimates, and related claim materials
Authorize and process claim payments within authority levels
Negotiate settlements with claimants, attorneys, and authorized representatives
Manage litigated files and coordinate with defense counsel when appropriate
Identify and pursue subrogation opportunities
Prepare claim reports, reserve recommendations, excess notifications, and file summaries
Coordinate communications with clients, claimants, vendors, attorneys, and other stakeholders
Maintain timely diary management and accurate claim documentation
Participate in claim reviews, training sessions, mediations, hearings, and settlement conferences as needed
Ensure compliance with Corporate Claim Standards and client-specific handling requirements
Qualifications
When We Hire Adjusters
At CCMSI , we look for professionals who take ownership of their files, communicate proactively, and consistently deliver quality outcomes. Successful adjusters combine strong technical claim expertise with exceptional client service and sound professional judgment.
Required Qualifications
5+ years of liability claims handling experience
Active Adjuster License or Designated Home State (DHS) License required
Experience managing claims from investigation through resolution
Experience handling:
Premises Liability Claims
Bodily Injury Claims
Property Damage Claims
Strong liability investigation and claim evaluation skills
Experience establishing reserves and negotiating settlements
Ability to independently manage a claim inventory of approximately 130 files
Strong written and verbal communication skills
Excellent customer service and relationship management abilities
Strong diary management, organization, and time-management skills
Ability to work independently in a remote environment
Proficiency with Microsoft Office applications
Reliable attendance during established business hours
Preferred Qualifications
Hospitality claims experience
Premises liability expertise within hotels, resorts, restaurants, entertainment venues, or guest-facing operations
Litigation management experience
Experience working directly with defense counsel
Multi-jurisdiction claims experience
Experience handling claims in one or more of the following jurisdictions:
Louisiana
Florida
Illinois
Pennsylvania
Arizona
Colorado
Missouri
Mississippi
Ohio
Prior TPA experience
Additional active adjuster licenses
Why You’ll Love Working Here
4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
Comprehensive benefits : Medical, Dental, Vision, Life, and Disability Insurance
Retirement plans : 401(k) and Employee Stock Ownership Plan (ESOP)
Career growth : Internal training and advancement opportunities
Culture : A supportive, team-based work environment
How We Measure Success
At CCMSI , great adjusters stand out through ownership, accuracy, and impact. We measure success by:
Quality claim handling – thorough investigations, strong documentation, well-supported decisions Compliance & audit performance – adherence to jurisdictional and client standards Timeliness & accuracy – purposeful file movement and dependable execution Client partnership – proactive communication and strong follow-through Professional judgment – owning outcomes and solving problems with integrity Cultural alignment – believing every claim represents a real person and acting accordingly This is where we shine, and we hire adjusters who want to shine with us.
Compensation & Compliance
The posted salary reflects CCMSI ’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.
CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance.
Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.
Visa Sponsorship: CCMSI does not provide visa sponsorship for this position. ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process. Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.
Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.
Our Core Values
At CCMSI , we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:
Lead with transparency We build trust by being open and listening intently in every interaction.
Perform with integrity We choose the right path, even when it is hard.
Chase excellence We set the bar high and measure our success. What gets measured gets done.
Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
Win together Our greatest victories come when our clients succeed.
We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.
