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The Vendor Management Supervisor will be responsible for directing the activities of the Vendor Management Specialists in the implementation and management of a formalized process of selecting, monitoring and assessing the compliance of third-party vendors providing services related to mortgage operations, which include a national default servicing network of law firms, lending origination and marketing vendors. Assist with establishing and maintaining department procedures and processes and train the Specialists accordingly. Monitor vendor performance to ensure continues oversight and compliance with contractual obligations, including Service Level Agreement (SLA), Key Performance Indicators (KPIs), industry regulations and company’s established policies and procedures. Perform all duties in accordance with the company’s policies and procedures, investor guidelines, all US state and federal laws and regulations, wherein the company operates. The approved Target Pay Range for this position is $71,000 - $85,000.
What you'll do:
Supervise the daily activities of the Vendor Management staff, set performance expectations, provide guidance and foster collaborative team culture to ensure meeting individual and department expectations.
Regularly monitor and assess continuous compliance of all third-party vendors to regulatory and company internal policies.
Conduct ongoing evaluation of vendors’ adherence to all contractual obligations, including Service Level Agreements (SLAs) and overall compliance with industry regulations. Address any issues promptly and effectively.
Lead and motivate the vendor management staff, manage work distribution, and provide staff coaching and development opportunities.
Maintain and evaluate department policies and procedures, forms, reports, training material, job aids and checklists, and collaborate enhancements as needed with internal stakeholders.
Ongoing evaluation of department reports and vendor management system in order to maximize department effectiveness and quality.
Conduct and socialize results of performance assessments with staff to identify strengths and areas of opportunity on a frequent basis.Recommend additional training as needed.
Oversee accurate and effective vendor management assessment of vendors’ risk levels, including the review of high volume of vendors’ due diligence documentation and conducting final assessment of vendor profile to ensure accuracy, completeness, and compliance with all requirements.
Manage the review and processing of the monthly vendor scorecard, including Consumer Complaints or security incidents, along with supporting evidence, while collaborating with internal and external stakeholders to address any performance issues promptly.
Oversee all third-party annual re-certification packages review and process. Develop necessary document/forms to address any common issues with vendors, while addressing escalated matters for non-responsive vendors.
Oversees vendor onboarding and termination processes and collaborates with internal stakeholders as needed to ensure adherence to established policies, procedures and regulatory requirements...
Review department exception reports and distribute to other stakeholders on regular basis while performing ongoing analysis to enhance reporting processes.
Review and respond to internal and external audit requests received by the department as needed.
Oversee the process of reviewing vendors’ on-site audit reports provided by Risk Management to ensure proper notification to internal stakeholders and tracking of any vendor remediation plans.
Manage escalated matters presented by the vendor management staff and internal stakeholders.
Exercise sound judgment and present escalated concerns to upper management as appropriate.
Perform other duties and special projects as assigned.
What you'll need:
High school diploma/GED or equivalent work experience. Bachelor’s degree preferred.
Five (5) or more years of mortgage servicing, auditing, finance, compliance or vendor management work experience.
A minimum of three (3) years in a lead or supervisory role with a team of two or more people.
Demonstrated experience in establishing, negotiating, and enforcing vendor contracts and service level agreements.
Management reporting experience.
Ability to work independently and effectively in complex remote environment managing team members and vendors nationwide.
Proficient in MS Office with advanced skills in Outlook, SharePoint, Excel, Word, PowerPoint, Teams and Visio Strong analytical, problem solving, collaboration and technical skills.
Strong time management skills Excellent verbal and written communication skills Ability to work under pressure and meet deadlines.
Ability to understand complex problems and to collaborate and explore alternative solutions.
Ability to exercise sound judgment and escalate issues appropriately.
Ability to communicate with individuals utilizing a telephone; requires ability to hear and speak effectively on the telephone.
Professional demeanor, including ability to use tact and sound judgment in contact with individuals within and outside the organization.
Maintain confidentiality in all aspects of client, staff, and vendor information.
Our Company:
Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: .
What We Offer:
Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
Customized training programs to help you advance your career.
Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
Educational Reimbursement.
Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.
Notice to all applicants: Carrington does not do interviews or make offers via text or chat.