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The Finance Systems Administrator (NetSuite & NSPB Focus) owns the ongoing administration, support, and continuous improvement of CareTria's NetSuite ERP and NetSuite Planning & Budgeting (NSPB) environments. This role carries the NetSuite program forward following go-live — providing hypercare-style support, delivering Fast Follow enhancements, and assuming long-term maintenance and administration of the platform. The Finance Systems Administrator partners across Accounting, Finance, IT, and Operations, treating internal departments as clients and providing responsive, SLA-driven support with timely follow-up and clear communication.
KEY RESPONSIBILITIES
NetSuite Configuration & Administration
Maintain and administer NetSuite configuration, including workflows, saved searches, dashboards, custom fields/records, roles, and permissions.
Build, monitor, and refine controls that support data integrity, SOX-lite compliance, and audit readiness.
Manage and monitor integrations with connected applications (e.g., ADP, Ramp), including maintaining CSV import templates.
Process Automation & Continuous Improvement
Maintain and enhance automated workflows supporting Procure-to-Pay, Order-to-Cash, Record-to-Report, and Financial Reporting processes.
Identify opportunities to reduce manual touchpoints through automation within NetSuite and connected tools.
Identify, document, and drive resolution of configuration or design gaps as they are discovered.
Data Migration, Quality & Governance
Support data migration and cutover activities (chart of accounts, vendors, customers, open transactions) for future go-lives, acquisitions, or system changes.
Perform ongoing data validation and reconciliation between source systems and NetSuite.
Establish and maintain naming conventions, workflow standards, and data-structure governance protocols.
Document system configuration decisions to support administration and audit purposes.
Accounts Receivable (AR) & Accounts Payable (AP) Support
Support AR functions within NetSuite, including customer invoicing, cash application, aging analysis, and collections follow-up.
Support AP functions within NetSuite, including vendor bill entry/coding, approval workflows, payment runs, and vendor account reconciliation.
Troubleshoot and resolve AR/AP transaction, approval, and workflow issues raised by the accounting team.
Maintain and refine AR/AP-related saved searches, dashboards, and reports to support month-end close and cash management.
Partner with Accounting to ensure AR/AP configuration (payment terms, tax codes, approval matrices) aligns with policy and internal controls.
Testing & Quality Assurance
Lead or participate in user acceptance testing (UAT) for new configurations, enhancements, and integrations.
Document test results and drive defect resolution with internal stakeholders and vendors.
Post-Launch Support, Hypercare & Fast Follow Implementations
Provide hypercare-style support immediately following go-live events, ensuring rapid resolution of issues with minimal disruption to business operations.
Plan, prioritize, and execute Fast Follow enhancements identified during and after go-live.
Own long-term maintenance and administration of the NetSuite environment following stabilization, including patches, updates, and ongoing system health monitoring.
NetSuite Technical Support
Serve as the primary point of contact for NetSuite technical support, resolving end-user issues related to access, roles, permissions, workflows, and system functionality.
Perform admin-level technical work, including SuiteScript customizations, SuiteFlow workflow configuration, and third-party integrations.
Triage, prioritize, and track support tickets to timely resolution; escalate complex issues to vendors or implementation partners as needed.
Internal Client Services
Treat internal departments (Accounting, Finance, Operations, IT, and other business units) as clients, delivering support consistent with defined service-level agreements (SLAs).
Provide timely follow-up and clear, proactive communication on the status of requests, incidents, and enhancement requests.
Build strong working relationships with internal stakeholders to understand evolving needs and translate them into system solutions.
Training & Change Management
Develop and maintain quick-reference guides and training materials for system-enabled processes.
Conduct training sessions for the accounting team and cross-functional users, including for new hires and system changes.
Weekly Reporting & Governance
Provide regular status updates to Accounting/Finance leadership on system performance, open issues, and ongoing initiatives.
Participate in change-control processes, documenting and obtaining approval for scope or configuration changes before implementation.
The above duties are meant to be representative of the position and not all-inclusive.
The Finance Systems Administrator serves as the primary administrator of CareTria's NetSuite Planning & Budgeting (NSPB) environment, ensuring the platform reliably supports budgeting, forecasting, and management reporting.
Core Responsibilities
Own end-to-end administration of the NSPB module, including model structure, data maps, load rules, and calculation/business rules.
Manage user access, roles, and permissions within NSPB, ensuring appropriate segregation of duties between planning contributors, reviewers, and administrators.
Maintain and troubleshoot data integrations between NetSuite ERP (actuals) and NSPB (plan, budget, and forecast data), including data map and load rule maintenance.
Support annual budgeting, quarterly forecasting, and ad hoc planning cycles, including calendar setup, form/template configuration, and workflow/approval routing.
Partner with Finance leadership to translate planning and reporting requirements into NSPB model design.
NSPB Best Practices Maintain a documented, version-controlled history of model, form, and rule changes to support audit trails and enable rollback if needed.
Establish a formal change-control process for NSPB configuration changes, including testing in a sandbox/test environment prior to production deployment.
Standardize naming conventions for dimensions, accounts, forms, and rules to ensure consistency and ease of maintenance.
Reconcile NSPB data to NetSuite ERP actuals on a recurring basis to confirm data integrity between systems.
Limit administrative access to a small number of trained users and use role-based permissions to enforce appropriate segregation of duties.
Document and test load rules and business rules after any change to the chart of accounts, dimensions, or reporting structure.
Provide end-user training and refreshed quick-reference guides ahead of each budgeting/forecasting cycle to reduce support burden.
Schedule periodic (e.g., annual) reviews of model structure, security roles, and workflow design to confirm they still reflect organizational needs.
EXPERIENCE, SKILLS & QUALIFICATIONS EDUCATION Bachelor's degree in accounting, Finance, Information Systems, or a related field, or an equivalent combination of education and experience.
EXPERIENCE 3–5 years of experience administering NetSuite ERP within an accounting or finance function.
Experience with NetSuite Planning & Budgeting (NSPB) or a comparable planning/budgeting platform strongly preferred.
Experience supporting or participating in a NetSuite implementation, data migration, or major system upgrade preferred.
Working knowledge of Suite Script, Suite Flow, and NetSuite integration tools/APIs preferred.
SKILLS Strong working knowledge of NetSuite ERP architecture, including roles/permissions, workflows, saved searches, and custom records/fields.
Familiarity with NetSuite Planning & Budgeting (NSPB) architecture and administration.
Understanding of core accounting processes (Procure-to-Pay, Order-to-Cash, Record-to-Report) and how they map to system configuration.
Ability to manage multiple concurrent support requests and projects with competing priorities.
Strong customer-service orientation, with the ability to communicate clearly and proactively with internal stakeholders at all levels.
Excellent analytical and problem-solving skills, with attention to detail in data validation and reconciliation.
Ability to create clear documentation and training materials for technical and non-technical audiences.
Experience with integrated third-party applications (e.g., ADP, Ramp, Blackline, Avalara) is a plus.
PHYSICAL & TECHNICAL ENVIRONMENT Ability to remain seated and work at a computer for extended periods.
Ability to manage multiple priorities while maintaining accuracy and attention to detail.
Must be able to work in a standard office environment with moderate noise levels.
Requires close vision for computer-based work and document review.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The expected base pay range for this position is $100,000-150,000 per year. The actual compensation for the position may vary based on market differences and on factors such as skills, experience, qualifications and can vary based on location and/or work schedule. In addition to base pay, CareTria offers a comprehensive benefits package. Full-Time benefits include access to health, dental, and vision insurance; retirement plan options; paid time off; paid parental leave; employee assistance programs; and other perks. Eligible employees may also have access to performance bonuses.
