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As a Customer Operations Specialist , you will be responsible for successfully managing orders through both telephony and electronic ordering. This will include following communication scripts, handling various topics and acting as a liaison between our company and its customers. In addition, you will be responsible for verifying and reconciling financial information, which includes order to cash.
KEY RESPONSIBILITIES:
Answers and resolves customer inquiries within committed time frames
Establishes and maintains strong customer relationships with sound knowledge of order processing and conflict resolution
Works in a team-structured environment to provide support to other members of the Customer Operations team
Promotes compliance and embraces continuous quality improvement
Maintains current contact documentation within CRM related to customer accounts
Maintain records of routine accounting transactions, ensuring internal processes are properly documented, compliant and controlled
Validates contract pricing, units of measure, credit limits and licensor within applicable systems and updates as appropriate
Accurately manages invoicing and finance management for the customer
The above duties are meant to be representative of the position and not all-inclusive.
MINIMUM JOB REQUIREMENTS:
High School diploma or equivalent
Two years of previous billing and invoicing experience
Two years of experience providing customer service to internal and external parties
Working knowledge of Microsoft Office Suite including Word, Excel, and Outlook
KNOWLEDGE, SKILLS & ABILITIES:
Previous billing and invoicing experience
Demonstrates strong data and information analysis
Strong experience providing customer service to internal and external parties
Knowledge of CRM and cloud-based software
Strong time management, organizational skills, initiative, professional demeanor and positive attitude
Ability to communicate effectively both orally and in writing
