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Job Summary:
The Pharmacy Technician II - Rx Solutions Center (RSC) is responsible for handling member, pharmacy, and provider calls related to pharmacy clinical campaigns. This role will require collaboration across different areas within CareSource to ensure best in class service is delivered to our members.
Essential Functions:
Performs technical and clerical duties that do not require the professional clinical judgement of a pharmacist (i.e., confirms member identity, updates demographic information, updates provider information, faxes providers, etc.)
Receive and respond to incoming calls. Take appropriate action based off protocols & use critical thinking skills to escalate issues to appropriate parties, when needed Ensure each member has a positive experience by providing accurate information and a high level of customer service Accurately enter information into appropriate systems in a timely manner allowing for data collection to measure outcomes Collaborate with other departments in the provisions of member care Meets or exceeds productivity and performance expectations Establish & maintain professional working relationships with all stakeholders Perform any other job duties as requested
Education and Experience:
High School Diploma or equivalent years relevant work experience is required
Three (3) years retail pharmacy or hospital pharmacy experience is preferred
Minimum of One (1) year clinical call center experience is required
Competencies, Knowledge, and Skills:
Computer proficient with basic knowledge in Microsoft Office Suite to include Outlook, Word, Excel, and PowerPoint
Highly customer service oriented
Knowledge of the healthcare field
Understands the pharmacist’s clinical role in the care of members
Familiarity with medical terminology and medication names
Organized and learns quickly
Uses proper grammar in print and e-mail communications
Excellent attendance and punctuality
Ability to work independently and within a team environment
Attention to detail
Critical listening and thinking skills
Time management skills
Decision making/problem solving
Comfortable working in a fast-paced environment
Licensure and Certification:
Ohio Technician Registration required
Pharmacy Technician Certification (CPhT) is preferred
Ability to acquire state registration in multiple states, as required
Working Conditions:
General office environment; may be required to sit or stand for extended periods of time
Position requires the ability to work 9 am to 5:30 pm and the flexibility to work weekends and overtime, as needed
Compensation Range:
$35,900.00 - $57,300.00 CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.
Compensation Type (hourly/salary):
Hourly Organization Level Competencies
Fostering a Collaborative Workplace Culture
Cultivate Partnerships
Develop Self and Others
Drive Execution
Influence Others
Pursue Personal Excellence
Understand the Business
This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.
