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About Canada Gold
Canada Gold is a premier precious metals retailer and authorized distributor of the Royal Canadian Mint. Trusted by customers across Canada and the Pacific Northwest, we pride ourselves on delivering expert service, competitive value, and complete transparency. Driven by integrity and market expertise, we empower customers to buy and sell precious metals with confidence.
A family-owned and operated business, we are proud to have one of the highest repeat and referral rates in the industry—a testament to the transparent and dependable service our customers rely on.
About the Role
We’re looking for a full-time Human Resources Generalist to join our growing Human Resources team. This is a remote position based in the West Coast , supporting employees and managers across Canada Gold ’s West Coast and U.S. operations.
This is a hands-on HR role with a strong emphasis on recruitment , along with employee support, onboarding and offboarding, leave administration, HRIS management, benefits coordination, employee records, and general HR administration. You’ll work closely with the Director, People and Culture and Human Resources team to help ensure our people processes are consistent, accurate, and responsive across our growing organization.
You’ll also serve as an important first point of contact for employees and managers, helping answer routine HR questions and ensuring more complex or sensitive matters are appropriately escalated. With Canada Gold continuing to expand, this is a great opportunity for an HR professional who enjoys recruitment while also wanting broad exposure across the employee lifecycle.
What You’ll Do
Manage full-cycle recruitment for retail and support positions across Canada and the U.S.
Prepare approved offers and maintain accurate candidate tracking and recruitment reporting
Provide day-to-day HR support to West Coast employees and managers, answering routine questions about policies, benefits, leaves, and HR processes
Coordinate onboarding, orientation, probationary check-ins, and offboarding administration
Apply established HR policies and help employees and managers understand routine HR processes
Process routine leave requests and maintain accurate leave records
Coordinate accommodation and return-to-work documentation while ensuring confidentiality and timely follow-up
Coordinate benefits enrolment, employee changes, and payroll inputs with payroll and benefits partners
Maintain accurate employee files, employment agreements, and HRIS records
Process and maintain records related to hires, transfers, compensation changes, and employee departures
Regularly review HRIS and employee information for accuracy and completeness
Coordinate employee communications, training logistics, engagement activities, and workplace health and safety records
Prepare routine HR reports related to headcount, recruitment, turnover, and attendance
Identify opportunities to improve HR administrative processes and support HR initiatives
Recognize and appropriately escalate complex employee relations, compliance, policy, or other higher-risk matters to the Director, People and Culture
What You Bring
Diploma or degree in Human Resources, Business Administration, or a related field
Demonstrated HR Generalist experience across areas such as recruitment, employee support, onboarding, leave administration, and employee records
Experience recruiting and supporting employees across multiple locations
Working knowledge of Canadian employment standards, privacy requirements, and general HR practices
Strong organizational skills and attention to detail
Strong written and verbal communication skills
Ability to manage multiple priorities in a fast-paced, multi-location environment
Experience working with HRIS and applicant tracking systems, spreadsheets, and workforce reporting
Strong judgment and an ability to recognize when an HR matter requires additional guidance or escalation
Professionalism and discretion when handling confidential employee information
A practical, approachable, and service-oriented approach to supporting employees and managers
Considered an asset:
Professional HR designation or progress toward one Previous experience supporting a retail or multi-location organization Experience recruiting for both high-volume and specialized positions Experience with U.S. recruitment or HR practices Knowledge of U.S. employment practices
What We Offer
Full-time salary position ($65,000 - $75,000) Comprehensive medical and dental benefits Remote work environment Hands-on experience supporting employees and managers across multiple locations A significant role in recruitment as Canada Gold continues to expand Exposure to both Canadian and U.S. recruitment and HR operations Opportunities to broaden your experience across multiple areas of Human Resources A supportive HR team with opportunities to take ownership of your work and continue developing professionally Opportunities for continued growth and advancement within the organization Schedule Full-time
Monday to Friday
Availability to support employees during Pacific Time business hours
Remote position based in the West Coast area
Some travel to regional locations may be required
Why Join Canada Gold ?
This is an opportunity to take on a broad HR Generalist position while playing a significant role in the continued growth of Canada Gold .
You’ll have the opportunity to lead recruitment for a variety of positions while also building experience across employee support, onboarding, HR administration, benefits, leaves, reporting, and employee programs. You’ll work closely with the Director, People and Culture while having ownership over many of the day-to-day HR needs of our West Coast operations.
If you enjoy recruitment, working directly with employees and managers, solving problems, and being part of a growing multi-location organization , we’d love to hear from you.
Additional Information
Vacancy Status
This posting is for an new vacancy.
Equal Opportunity Employer
We are committed to fostering an inclusive workplace where everyone is treated with respect and dignity. We welcome applications from all qualified individuals and make employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of any characteristic protected by applicable federal, provincial, or territorial human rights legislation.
Accessibility & Accommodation
We are committed to providing an accessible and inclusive recruitment process. Accommodations are available upon request for candidates participating in all stages of the hiring process. If you require accommodation, please let us know and we will work with you to meet your needs.
Privacy
Personal information collected during the recruitment process will be used solely for recruitment and employment purposes and will be handled in accordance with applicable privacy legislation.
