Companies in this catalog do not charge applicants. Never send money to apply.
Brightside Health delivers life-saving virtual mental healthcare to everyone who needs it. We are powered by proprietary AI, purpose-built technology, a world-class clinician network, and a care model that rivals the best of in-person treatment. When combined with precision psychiatry and leading-edge therapeutic techniques, we’re able to improve outcomes for those with mild-to-severe clinical depression, anxiety, and other mood disorders. Our innovative approach has earned recognition from leading publications such as Healthline, Fortune, and Forbes, naming us 'Most Comprehensive,' and 'Best Online Therapy for Anxiety and Depression.'
We take an action-oriented, purposeful approach with everything we do and seek out team members who value collaboration and thoughtful prioritization. As a result, our organization is looking for the brightest and most innovative talent in the industry. We can promise you that, as a member of the Brightside team, you’ll have the opportunity to collaborate alongside smart and driven people while growing your professional skills.
We are currently seeking a Credentialing & Enrollment Specialist II to join our credentialing team as we continue to grow and provide patient services on a national scale. This role will report directly to our Manager, Credentialing and Enrollment and will serve as an experienced cross-functional operator within the team. In this role, you will manage the full range of credentialing and enrollment production work with minimal supervision, including more complex cases across the provider lifecycle. You will also serve as a resource for Credentialing Specialist I team members and may take on limited subject matter expert responsibilities to support team operations. This position represents the experienced production role within the unified credentialing and enrollment team and plays an important part in ensuring the continued growth and quality of our national provider network.
What you’ll be doing as a Credentialing & Enrollment Specialist II :
Provider Lifecycle Execution
Execute provider onboarding readiness tasks and intake packet completeness checks
Prepare and submit initial credentialing and re-credentialing applications
Submit and monitor primary source verifications through CVO
Perform PSV according to departmental policies and NCQA standards when not completed by CVO
Review CVO-processed files for completeness and accuracy
Process provider status changes, terminations, and reactivations
Collect and follow up on missing provider documentation
Track and manage provider expirables and renewal timelines
Payer Enrollment & Roster Execution
Complete and submit group and individual enrollment applications to commercial and government payers
Follow up on submitted enrollment applications through completion
Execute roster additions, updates, and terminations as directed by Senior IC
Correct roster discrepancies
Maintain payer contact lists and portal access
Track enrollment statuses and update Salesforce accordingly
Manage CAQH and PECOS profile maintenance
Follow up on payer issue tickets and cases
Provider Experience
Handle provider onboarding communications, status update requests, and documentation guidance
Manage provider issue intake and routing
Follow up with providers on missing items
Revenue Protection Support
Support enrollment-related claim denial triage
Assist with provider billing activation coordination
Help resolve roster-related billing issues
Compliance Execution
Gather audit evidence as directed by Senior IC
Prepare delegated credentialing files
Perform credentialing file QA
Collect and verify provider malpractice policies and insurance documents
Track insurance expiration dates and follow up on renewals
Systems & Data
Ensure provider demographic data is current across credentialing systems, CAQH, and payer records
Maintain credentialing platform records and internal trackers
Maintain payer portal accounts
Requirements :
3+ years of experience in credentialing and/or enrollment operations
Experience with group-level Medicaid enrollment
Working knowledge of NCQA standards, CAQH, and payer enrollment processes
Experience with both commercial and government payer enrollment preferred
Proficiency with payer portals (CAQH, PECOS, Availity, payer-specific)
Strong attention to detail and documentation habits
Ability to manage multiple priorities and meet deadlines consistently
Benefits:
A competitive salary
Fully paid for comprehensive health care (medical, dental, vision)
Pet Insurance
Life Insurance & Short / Long Term Disability
401k Plan
Unlimited PTO and sick leave
Parental Leave
Work remotely and whatever schedule works best for you
Additional memberships and perks
Work Environment & Culture
At Brightside Health , you’ll join a fully remote, mission-driven team that values flexibility and impact. You’ll collaborate with professionals across engineering, product, and clinical teams, all dedicated to transforming mental healthcare. Our culture fosters continuous learning, empathy, and cross-functional collaboration.
We celebrate diversity and are committed to equal employment opportunities based on merit, competence, and performance. Research shows that underrepresented groups often apply only if they meet 100% of the listed criteria—we encourage women, people of color, and LGBTQ+ job seekers to apply even if they don’t check every box.
Compensation & Hiring Commitment
Final offers are determined by multiple factors, including location, experience, and expertise. If you have questions about compensation bands, please ask your recruiter.
At Brightside, we recognize that building life-changing technology for mental health is both a responsibility and a privilege. We set high standards while ensuring every team member is valued, trusted, and empowered in an environment driven by inclusion and impact.
