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About HelloWellness
HelloWellness is a wellness brand focused on helping individuals take a proactive approach to their health, wellness, and everyday routines. We are seeking a proactive, creative, and experienced Community Manager to help build, grow, and maintain meaningful connections within our online communities.
This role will focus on managing our Facebook Group and supporting the growth and engagement of the HelloWellness app community. The ideal candidate is passionate about connecting with people, fostering meaningful conversations, creating engaging content, and building a welcoming and active online community.
Key Responsibilities
Facebook Group Management
Manage daily activity within the HelloWellness Facebook Group
Review membership requests, welcome new members, and encourage participation
Monitor posts, comments, and discussions to maintain a positive community environment
Respond to member questions and comments using approved brand information
Moderate discussions, remove spam, and ensure community guidelines are followed
Identify opportunities to increase group participation, engagement, and member retention
HelloWellness App Community Management
Manage and support day-to-day engagement within the HelloWellness app community
Welcome new community members and help them become familiar with community features
Create conversations, discussion prompts, and engagement opportunities within the app
Encourage members to participate in discussions, community activities, and available app features
Monitor community interactions and respond to general questions
Gather community feedback and identify opportunities to improve the member experience
Coordinate approved community announcements, updates, and engagement initiatives
Support community growth and member retention as the app continues to develop
Community Content Creation
Develop engaging content specifically for the Facebook Group and HelloWellness app
Brainstorm creative ideas to encourage conversations and participation
Research relevant wellness, fitness, lifestyle, and health-related topics for content inspiration.
Coordinate with the graphic designer when visual assets are needed.
Submit community content and creative materials to the Social Media Manager for approval before publishing.
Community Growth & Engagement
Help develop and execute approved initiatives to grow and strengthen the HelloWellness communities
Encourage meaningful interactions and conversations among members
Identify opportunities for community challenges, themed discussions, polls, and engagement activities
Help create a welcoming environment where members feel connected and encouraged to participate
Monitor community interests, recurring questions, and engagement trends
Assist with introducing approved community activities and new app features
Community Support & Communication
Monitor community questions, comments, and feedback across the Facebook Group and app
Provide timely, professional, and friendly responses using approved brand messaging
Direct members to appropriate resources or support channels when needed
Escalate sensitive questions, complaints, medical inquiries, product concerns, or situations requiring additional guidance
Maintain a consistent brand voice and positive community experience
Community Reporting & Organization
Track community activity, member growth, engagement, and participation
Identify popular posts, frequently discussed topics, and opportunities for improvement
Maintain organized records of community feedback and recurring questions
Provide weekly updates on Facebook Group and app community activity
Share insights, content ideas, and recommendations with the Social Media Manager and Director of Partnerships
What We Require
Previous experience managing online communities, Facebook Groups, or community-based apps
Strong written communication and interpersonal skills
Experience creating engaging social media and community content
Familiarity with wellness, fitness, or health-related brands
Strong understanding of community engagement and moderation
Ability to create meaningful conversations and encourage participation
Highly organized, proactive, and comfortable working independently
Experience coordinating with graphic designers or creative teams
Familiarity with community engagement metrics and reporting
Comfortable following brand guidelines and content approval processes
Preferred Requirement(s)
Experience growing and engaging wellness or fitness communities
Experience managing communities within mobile apps or membership platforms
Familiarity with community challenges, engagement campaigns, and member retention initiatives
Experience working with brands that require careful review of health-related messaging
Reporting & Collaboration
The Community Manager reports to the Social Media Manager and Director of Partnerships and collaborates with the creative, marketing, compliance, and support teams as needed.
All community content must follow HelloWellness brand guidelines and receive appropriate approvals before publication. Medical questions, sensitive concerns, and other matters requiring specialized guidance must be escalated to the appropriate team.
What We're Looking For
We're looking for someone who genuinely enjoys building communities, connecting with people, and creating an engaging online experience. The ideal person is proactive, creative, organized, and understands how to turn an online group into an active community where members want to participate, connect, and return regularly.
Position Details
This is an ongoing, part-time opportunity for someone interested in growing with HelloWellness. As our communities and team continue to expand, there may be opportunities for the role to transition into a full-time position.
To Apply
A brief introduction and relevant community management experience
Examples of Facebook Groups or online communities you have managed
Experience managing or engaging communities within mobile apps
Examples of community content or engagement initiatives you have created
Your hourly rate and weekly availability
HelloWellness does not provide employment visa sponsorship now or in the future. Applicants must be legally authorized to work in the United States without the need for current or future sponsorship.
Equal Opportunity Employer Statement
HelloWellness is proud to be an Equal Opportunity Employer where we are committed to fostering a diverse and inclusive workplace. We are committed to cultivating a culture where all team members feel valued & respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, veteran status, or any other characteristics protected by applicable law.
If you have any questions or require immediate assistance or accommodations during the application or interview process, please contact us .
