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The Field Application Scientist (FAS) is responsible for supporting the technical business functions of Fortis Life Sciences in a pre-sales and post-sales manner with an emphasis on the nanoComposix portfolio. The purpose of the role is to support customers with applications questions related to the nanoComposix portfolio and complimentary products within the Fortis portfolio in a pre-sales and post-sales manner. The FAS will communicate internally with the commercial organization on the technical applications of products with the goal of supporting continued growth of the Fortis portfolio and brand.
General Functions
Become an expert in all applications supported by Fortis products including proficient knowledge in experimental set-up, troubleshooting, and accessory products/instrumentation Conduct ongoing product and application presentations and trainings for customers Participate in internal global field application calls to maintain knowledge and proficiency of all products and applications Troubleshoot issues with on-market products as needed Communicate with customers and commercial organization on a routine basis, keeping all parties informed and up to date Learn new product portfolios as they become available and train internal team and customers on new offerings
Pre-Sales Functions
Understand the technical details of open opportunities and be able to discuss a technical strategy with the account manager to ensure a successful win
Conduct product demonstrations and technical presentations remotely and in-person
Technically compare the benefits of Fortis products and highlight the shortcomings of competitive products
Assist in mapping out bulk strategy for key accounts by recommending product type and volume based on customer’s needs and workflow
Post-Sales Functions
Answer e-mails and phone calls from customers in timely manner
Escalate issues to manager when necessary and design customer facing plans to help customer troubleshoot and resolve issue within timely manner
Document knowledge in solutions within Salesforce.com for field team to access and reference as needed
Host remote trainings and presentations for customers
Follow-up with customers to ensure customer adopting product into workflow successfully
Education and Experience
4-year bachelor’s degree in life sciences, chemistry, or engineering required. Masters or PhD preferred 2+ years working in a technical commercial role supporting customers in pre-sales and post-sales situations 2+ years practical experience working with nanoparticles in diagnostic, lateral flow, nanomedicine, or other life science applications High degree of computer literacy in Microsoft Word, Excel and PowerPoint and ability to utilize computer-based tools for reports, email and for general communication
Excellent oral and written English communication, including communicating in a way that a non-technical end user can understand
Ability to think, learn, and solve problems quickly
Ability to operate independently and remotely with at least 1 weekly meeting with supervisor
Organized, well prepared, and maintains a professional appearance and conduct
Ability to maintain flexible travel schedule during the work week
Other Information
This position requires up to 75% travel Based in U.S. (West Coast preferred)
What We Offer
We have an incredibly talented group of intelligent, down-to-earth individuals who are committed to developing and manufacturing only the highest quality products. Our mission: “Pursuing a Healthier World by Creating Tomorrow’s Science Today” is complemented by our core values:
§ Customer First - We prioritize the experience and outcomes of our customers above all.
§ Integrity - We are honest and accountable, holding ourselves to a high standard of ethical conduct.
§ Trust - We believe an engaged, empowered team begins with a foundation of trust. We trust our team members to make the right decisions and to be driven by and evaluated on results.
§ Entrepreneurship - We encourage smart risk taking. We value novel mistakes in the pursuit of innovation.
§ Excellence - We believe in solving for root cause. No shortcuts, no “band-aids”.
Fortis provides a competitive salary, success-sharing bonus plan, medical, dental, disability and life insurance, and a 401(k) plan. We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. We are an E-Verify Employer in the United States.
Fortis Life Sciences is a strategic platform partner providing capital, expertise, and operational resources enabling the growth and success of founder-led life sciences tools companies. Fortis was founded in 2020 with the vision of creating a Life Sciences company for top-quality products supported by a superior customer experience. Fortis’ mission is to create a healthier world tomorrow by supporting today’s scientific advancement. You will be working in the fast-growing and rewarding field of life sciences where employees are driven by their passion to learn and make a difference in the world.
nanoComposix is a Fortis Life Sciences company specializing in R&D and manufacturing of innovative nanomaterials for research and commercial markets supporting medical devices and pharmaceuticals. We manufacture hundreds of different variants of metal and metal-oxide core/shell nanocomposites for a wide range of applications including clinical diagnostics, medical devices, biosensors, and optical effects. Our mission is to help our clients maximize the benefits of nanotechnology through the use of precisely engineered, highly characterized nanomaterials, and to support bringing nano-enabled products to market.
Our mission: “Pursuing a Healthier World by Creating Tomorrow’s Science Today”